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Business Services Application Manager

2 months ago


Kelowna, British Columbia, Canada City of Kelowna Full time
Job Summary

The City of Kelowna is seeking a highly skilled Business Services Application Manager to provide strategic direction and technical expertise for the corporation's Business Services and Property/Land systems. This is an exempt position that offers a competitive salary and benefits package.

Key Responsibilities
  • Project Management
    • Develop and manage project plans for the development of medium and large IT projects, including GIS, Property systems, and Asset Management.
    • Manage project teams that incorporate staff from different departments and consultants.
    • Plan for budget, resources, and infrastructure to support the projects.
    • Document and inform the Chief Technology Officer, City Managers, and Staff on project progress and status.
  • Design, Implementation, and Support of Systems
    • Analyze the options for design and implementation of systems and software, including comparison of in-house work vs. contract work.
    • Develop and design an installation strategy and coordinate deployment of the same.
    • Minimize the potential for the loss of information should systems fail, including backup schedules and contingency plans.
    • Develop and implement contingency plans in the event of component/system failures.
  • Manage Development Group
    • Direct the activities of the Development Group, including Business and Network Analysts.
    • Assess and manage the application systems training for the corporation.
  • Technical Architecture
    • Assess the demands and needs that each application has with respect to the operating platform.
    • Determine alternative ways to achieve operating efficiencies on the given platform, given the intricacies of each system.
    • Implement improvements/enhancements across the operating platform.
    • Keep current with new directions in technology and determine how they could be used by the City.
  • Manage Budget
    • Manage an operating budget of $5.5 million.
    • Manage a capital budget of $2 million.
  • Manage Human Resources
    • Manage 11 direct reports.
    • Develop, inspire, hire, assess, discipline, and reward employees.
Requirements
  • Bachelor's Degree in Computer Science supplemented with a minimum of 10 years' experience in the Information Technology/Services field and appropriate management experience.
  • Comprehensive understanding of computer systems, software development life cycle, Agile project management, application integrations, software quality assurance, system security, GIS technology, web development.
  • Project Management Professional (PMP) or Program Management Professional (PgMP) certification is preferred.
Competencies
  • Creative problem solver with strong analytical skills.
  • Demonstrated customer service orientation.
  • Excellent communication skills, ability to communicate detailed technical concepts in ways that can be broadly understood.
  • Able to maintain a good understanding of the diverse business requirements of the City and conceptualize those into corporate strategies.
  • Ability to adapt to and embrace change in technology.
  • Ability to research and evaluate new technologies.
  • Enjoy being continually challenged by new problems, and.
  • Work well as a member of a team and independently as required.