Business Analyst

3 days ago

Vancouver, British Columbia, Canada Canadian Cancer Society Full time
About the Role

We are seeking a highly skilled Business Analyst to join our team at the Canadian Cancer Society. As a Business Analyst, you will play a critical role in improving the constituent, client, and end-user experience by collecting insights from people affected by cancer and translating realities of lived experience into actionable recommendations for program strategy and requirements for the creation of digital tools.

Key Responsibilities
  • Lead requirements gathering for CTAAS (Cancer Travel And Accommodation Services) related, and other Information & Support Services work as needed
  • Facilitate requirements gathering sessions with stakeholders (clients, patients, volunteers, and staff), ensuring all requirements are captured and prioritized
  • Document end-user needs and develop business requirements by working with the Digital Strategy & Technology teams and vendors to validate translation into functional and technical requirements, ensuring business needs are understood
  • Communicate and present insights and recommendations to support strategic decision-making using tools like journey mapping, user stories, and process mapping
  • Conduct comprehensive analyses of requirements, processes, and workflows to identify opportunities for improvements and efficiency
Requirements
  • Bachelor's degree in business administration, healthcare policy, human factors, social sciences, or a related field
  • 5 years of demonstrated business analysis experience
  • 1-2 years of experience working in a healthcare-related/community-based organization with direct interaction with clients/patients highly desirable
  • Experience with understanding, analyzing, and documenting the end-user/client experience
  • Experience working with multiple levels of leadership, cross-functional project teams, operational teams, end-users, and clients
  • Experience developing complex process diagrams, workflows, and visualizations
  • Experience gathering and analyzing technical and non-technical business requirements
  • Strong analytical and problem-solving skills, with the ability to understand complex requirements, identify gaps, and propose effective solutions
  • Experience supporting data-driven and strategic decision-making
  • Experience driving and evaluating continuous improvement activities
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
  • Experience handling confidential information – such as personal health information
  • Proficiency in data analysis and visualization tools
About Us

The Canadian Cancer Society is a leading cancer charity in Canada, with a mission to create a world where no one has to fear cancer. We are committed to fostering a culture that is inspiring, supportive, and exemplifies our core values: Courageous, United, Caring, Rigorous. We value diverse skills and strongly encourage applications from all qualified candidates.

We offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time, and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

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