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Customer Experience Lead
2 months ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Carzone Motors Ltd. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.
Key Responsibilities- Staff Management: Manage a team of customer service representatives, providing guidance and support to ensure they are equipped to handle customer inquiries and issues effectively.
- Market Research: Conduct market research to stay up-to-date on industry trends and consumer demand, identifying opportunities to improve our services and increase customer satisfaction.
- Product and Service Development: Work with our sales and marketing teams to determine the products and services we offer, ensuring they meet the needs of our customers.
- Price and Credit Policies: Develop and implement pricing and credit policies that balance our business needs with customer expectations.
- Supply Chain Management: Source and procure merchandise for resale, ensuring timely delivery and high-quality products.
- Marketing Strategies: Develop and implement marketing strategies to promote our products and services, increasing brand awareness and customer engagement.
- Financial Management: Plan and manage budgets, monitoring revenues and expenses to ensure the financial health of our operations.
- Staffing and Recruitment: Determine staffing requirements, recruit, hire, and supervise staff and/or volunteers to ensure our customer service team is adequately resourced.
- Operational Planning: Plan, organize, direct, control, and evaluate daily operations, ensuring our customer service team is working efficiently and effectively.
- Team Size: Manage a team of 3-4 people, with the potential to expand to 5-10 people.
- Work Environment: Work in a fast-paced environment, often under pressure to meet customer demands and deadlines.
- Physical Capabilities: Combination of sitting, standing, and walking, with attention to detail and ability to work in a dynamic environment.
- Personal Qualities: Hardworking, positive attitude, time management, client focus, efficient interpersonal skills, and excellent oral communication.
- Work Term: Permanent position.
- Work Language: English.
- Hours: 40 hours per week.
