Customer Experience Specialist

2 months ago


Surrey, British Columbia, Canada Fitness World Full time
Unlock Your Potential as a Member Service Representative

About the Role:

As a Member Service Representative with Fitness World, you will be part of a dynamic team dedicated to delivering exceptional customer experiences. Your primary focus will be on ensuring our members receive the highest level of service, while also driving sales and revenue growth.

Key Responsibilities:

  • Provide personalized support to members, addressing their needs and concerns in a timely and professional manner.
  • Develop and maintain strong relationships with members, fostering a sense of community and loyalty.
  • Identify opportunities to upsell and cross-sell services, driving revenue growth and increasing member engagement.
  • Collaborate with the sales team to develop and implement sales strategies, resulting in increased sales and revenue.
  • Contribute to the development and implementation of member retention strategies, ensuring high levels of member satisfaction and loyalty.

What We Offer:

  • A competitive compensation package, including base pay and commission.
  • A comprehensive benefits package, including dental, extended health, and travel benefits.
  • A complimentary membership and discounted personal training for you and one other.
  • Opportunities for career growth and development, with a clear path for advancement.

About Fitness World:

Fitness World is a leading health and wellness community, dedicated to providing a supportive and inclusive environment for our members. With a strong focus on customer service and member satisfaction, we are committed to delivering exceptional experiences that exceed our members' expectations.



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