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Customer Engagement Associate

3 months ago

Montreal, Quebec, Canada Fresh Prep Full time
Become a Part of Fresh Prep

Fresh Prep stands as a premier meal kit delivery service in Canada, dedicated to convenience and environmental responsibility. As a certified B Corporation, we are committed to delivering nutritious and sustainable meals to the communities we serve. Our meal kits are crafted with high-quality local ingredients and packaged in eco-friendly materials. With a diverse selection of chef-curated recipes each week, including vegetarian and vegan options, we aim to accommodate various dietary preferences.

Ideal Candidate Profile
  • Optimistic Mindset: Approach tasks with a positive and enthusiastic attitude.
  • Trustworthy and Consistent: Ensure that responsibilities are fulfilled accurately and punctually.
  • Team-Oriented: Collaborate effectively within a team to achieve common goals.
  • Effective Communicator: Maintain clear communication with both customers and team members.
Key Responsibilities
  • Serve as the primary contact for customer inquiries and assistance.
  • Deliver outstanding customer service across multiple communication platforms.
  • Work alongside various departments to resolve customer issues and concerns.
  • Support onsite operations, including reception tasks and employee assistance.
Qualifications
  • 1-2 years of experience in customer service, ideally in a dynamic setting.
  • Familiarity with Google Suite and other relevant software tools.
  • Strong communication abilities and adeptness at multitasking.
  • Positive demeanor and a solid work ethic.
  • Willingness to commit to a full-time schedule.
What We Offer
  • Competitive compensation based on experience.
  • A welcoming and inclusive workplace with dedicated colleagues.
  • Health benefits available after a designated period of employment.
  • An opportunity to contribute positively to a sustainable food ecosystem.

Fresh Prep is dedicated to fostering diversity and inclusivity within our workforce. We invite candidates from all backgrounds to consider joining us in our mission to create a more sustainable future through innovative food solutions.