Research Director

2 months ago

St Jones Within, Canada Canadian Council for Aboriginals Business Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Research Director to join our team at the Canadian Council for Aboriginal Business. As a key member of our organization, you will play a critical role in assisting us in achieving our ambitious growth plans nationwide.

**Key Responsibilities**

  • Client Management:
    • Responsible for client service, project planning, resourcing, account management, business development, team development, and disseminating knowledge.
    • A senior presence at key client interface situations with responsibility for the quality of service provided and business developed on allocated accounts.
    • Add value to the client experience and research by providing advice.
    • Consultancy and a high level of interpretation and direction.
    • The promotion of all CCAB proprietary methodologies to all potential clients.
    • The delivery of an agreed value of business from existing and new clients in line with overhead recovery and net profitability targets.
    • Understand and clearly articulate value and business case for research and data.
  • Projects:
    • Ensure that all projects are sufficiently and appropriately resourced across the team and that our recommended project management and analysis approaches are being adhered to.
    • Assign teams for every project, taking into consideration existing client teams and continuity, skills required for the project, current workloads, and team dynamics/interpersonal skills. Monitor resources for live projects, supplementing/modifying teams as required, and generally acting in the role of troubleshooter to ensure smooth progress of all projects.
    • Take an overview of the management of all live projects, ensuring that relevant meetings take place – initiation, mid-project update, product handling, field, data processing, and data analysis briefings, debrief planning, and postmortems. This will involve direct liaison with the appropriate office personnel across the relevant departments.
    • Scrutinize proposed timings for projects and discuss them with key team members to ensure that clients' needs are met. Dates change and need to be monitored.
    • Consider loss leader projects for brand recognition and positioning.
  • Process:
    • Promote and monitor implementation of correct procedures throughout the team.
    • Actively lead a review of the research process, identify areas for change, and manage such change together with the implementation of an ongoing monitoring process.
    • Keep abreast of outstanding proposals to foresee and plan workload levels.
    • Provide internal consultancy to sign off and manage the costing of all proposals and ensure that overhead recovery targets are monitored, advising the client on a regular basis as to actual results against target.
    • Provide internal consultancy and sign off on research design and debrief content.
    • Help with the identification and implementation of organizational efficiency improvements, including ways of reducing direct costs.
  • Business Development:
    • Generate new business through warm leads generated by CCAB and from other personal contacts.
    • Generate warm leads through promoting awareness of CCAB amongst potential clients and contacts.
    • Identify business risks and development opportunities within accounts and implement appropriate solutions.
  • Team Management:
    • Identify future resource needs within the Research Team and submit proposals with costs for consideration within the budget.
    • Ensure that the research team recognizes the need for growth and change and are given enough opportunities to develop and succeed within the business.
    • Foster an environment that is rewarding, where people have a passion for CCAB and where people enjoy their job (albeit with a high degree of challenge).
    • Manage all team members, planning their career development, identifying training needs, supporting them with their own line management responsibilities, and conducting performance reviews.

**Requirements**

  • Public speaking
  • Project Management
  • Business Development
  • People Management
  • Ability to work with data to develop narratives.

This is a full-time remote/hybrid position with hours from 9 am – 5:00 pm, Monday through Friday. We encourage applications from qualified First Nations, Inuit, and Métis people.

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