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Customer Service Team Lead

2 months ago

Surrey, British Columbia, Canada RMS Enterprises Ltd. Full time
Job Summary

RMS Enterprises Ltd. is seeking a highly skilled Customer Service Supervisor to lead our retail team. As a key member of our management team, you will be responsible for supervising staff, managing inventory, and ensuring exceptional customer service.

Key Responsibilities
  • Supervise and train staff to ensure excellent customer service and sales performance
  • Manage inventory levels and maintain a well-organized store environment
  • Develop and implement sales strategies to drive revenue growth
  • Collaborate with the design team to create visually appealing store displays
  • Establish and maintain work schedules to ensure adequate staffing
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a retail or customer service role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • Team player with a positive attitude
Work Environment

Our store is located in a busy area with public transportation available. The work environment is fast-paced, and you must be able to work well under pressure.

What We Offer
  • Permanent full-time position
  • 35 hours per week
  • English language required