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Senior IS Analyst

2 months ago

Calgary, Alberta, Canada F1250 Franklin Templeton Investments Corp Full time
Job Summary

We are seeking a highly skilled Senior IS Analyst to join our team at Franklin Templeton Investments Corp. As a key member of our IT department, you will provide technical support and customer service to our employees, ensuring seamless access to our systems and applications.

Key Responsibilities
  • Provide on-site and remote technical support to employees, addressing technical issues and requests in a timely and efficient manner.
  • Accountable for addressing technical issues in a timely manner and providing concise and timely updates.
  • Coordinate, set up, and support technologies used in Conference Rooms.
  • Provide Audio Visual support for large internal and external meetings.
  • Train users on new technologies and provide education on information technology issues/services to employees enterprise-wide.
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote and localized IT support.
  • Support and maintain effective relationships with users in their assigned areas.
  • Actively participate in team meetings and handle project work related to acquisitions and integration of companies.
  • Coordinate and support office moves, and user restacks.
  • Escalate issues to the appropriate teams and drive to closure.
  • Manage the ticketing queues to ensure issues are prioritized and actioned.
  • Provide backup assistance to peers when needed.
Requirements
  • Bachelor's or higher degree in computer science or related field.
  • Minimum of 5 years in a similar, fast-paced and dynamic environment in a desktop support role.
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and critical thinking skills.
  • Ability to actively participate as part of a team as well as work independently.
  • Strong service delivery and customer management skills for local and remote users.
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies.
What We Offer

We offer a competitive compensation package, including flexible medical, dental and vision insurance, corporate pension plan, employee stock investment program, and purchase company funds with no sales charge. We also offer a competitive vacation package that includes three annual personal days, company-paid short-term and long-term Disability Insurance, education assistance, and a comprehensive benefits package.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.