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Technical Support Engineer
2 months ago
About Us
Trexo Robotics Inc. is a pioneering company in the field of robotics, dedicated to developing innovative solutions for mobility and accessibility. Our mission is to empower individuals with movement disorders to regain independence and live fulfilling lives.
About The Job
We are seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for ensuring the seamless operation of our IT infrastructure and driving automation. This is a unique opportunity to work with a talented team of engineers and developers, and to contribute to the development of cutting-edge robotics technology.
Key Responsibilities
- Hardware and Software Support
Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners in our office and for remote employees.
Automation and ScriptingSupport business operations by managing and setting up automations using no-code tools like Zapier or scripting languages like JavaScript.
System MaintenanceMonitor and maintain computer systems and networks, ensuring optimal performance and security.
Technical SupportRespond promptly to service issues and requests, providing timely and effective technical support to employees.
Training and DevelopmentProvide technical training and guidance to employees on software tools and best practices.
Account ManagementManage accounts across various platforms and tools, including setting up accounts for new users and assisting with employee onboarding and offboarding.
Infrastructure SupportAssist the engineering team in cloud and local infrastructure for automated testing, CI/CD.
File Storage and ManagementManage Google Drive file storage, including access control and data security.
IT ServicesProvide guidance and best practices on IT services to end-users, ensuring optimal use of technology.
Technology EvaluationTest and evaluate new technologies to identify potential benefits and improvements for the company.
Requirements
- Experience
2+ years of experience in IT support, HelpDesk, or basic system administration.
EducationCollege/University degree in Computer Science, Information Systems, or a related field.
Technical Skills- Hardware and Software
Proven experience in installing, configuring, and troubleshooting hardware and software, including rackmount servers.
Operating SystemsExperience with setting up and managing work environments/OS, including Linux, Windows, and macOS.
Network ProtocolsStrong understanding of network protocols and systems.
Platforms and IntegrationsExperience with platforms integrations for workflow automation, ideally with Zapier.
Scripting and DevelopmentCompetence in JavaScript, Python, or Bash scripting; frontend development experience is beneficial.
Nice to Have
- Cloud Services
Experience with cloud services such as AWS, Azure, GCP.
Databases and Query LanguageExperience with databases and query language such as SQL.
SolderingExperience with soldering.
Please note that at this time, we can only consider applicants who are already eligible to work in Canada and we are unable to provide relocation support.
