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Front Desk Associate

2 months ago

Lunenburg County, Canada Smuggler's Cove Inn Full time
Job Title: Front Desk Clerk

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Smuggler's Cove Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Customer Service: Resolve complaints and claims, provide general information about points of interest in the area, and process guests' departures.
  • Administrative Tasks: Maintain an inventory of vacancies, reservations, and room assignments, and answer telephone calls and relay messages.
Support for Diverse Groups:

We are committed to creating a welcoming work environment for all employees and guests. Our hotel supports various initiatives, including:

  • Support for Persons with Disabilities: Participates in government or community programs, offers mentorship and coaching, and provides awareness training to employees.
  • Support for Newcomers and Refugees: Participates in government or community programs, supports social and labour market integration, and recruits newcomers and refugees.
  • Support for Youth: Participates in government or community programs, offers mentorship and coaching, and provides awareness training to employees.
  • Support for Veterans: Offers mentorship and coaching, provides awareness training to employees, and supports veterans in translating their military skills into the civilian job market.
  • Support for Indigenous People: Participates in government or community programs, offers mentorship and coaching, and provides cultural competency training to employees.
  • Support for Mature Workers: Participates in government or community programs, provides staff with awareness training, and offers mentorship and coaching.
  • Support for Visible Minorities: Participates in government or community programs, offers mentorship programs, and provides diversity and cross-cultural training to employees.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.