Hotel Front Desk Associate

4 weeks ago


Holland, Canada HOLLANDER MOTOR HOTEL Full time
Hotel Front Desk Clerk Job Description

Hollander Motor Hotel is seeking a detail-oriented and organized Hotel Front Desk Clerk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Reservation Management: Take, cancel, and change room reservations as needed.
  • Information Provision: Provide guests with information on hotel facilities and services, as well as points of interest in the area.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Customer Service: Provide exceptional customer service to guests, addressing their needs and concerns in a professional and courteous manner.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Skills: Attention to detail, ability to work in a fast-paced environment, and strong communication skills.
Work Environment:

Hollander Motor Hotel offers a dynamic and fast-paced work environment. As a Hotel Front Desk Clerk, you will be required to work under pressure and maintain a high level of productivity while providing exceptional customer service.

Personal Suitability:

We are committed to creating a welcoming and inclusive work environment. As a Hotel Front Desk Clerk, you will have the opportunity to participate in initiatives that support Indigenous people, including cultural competency training and mentorship programs.



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