IT Support Specialist

1 week ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
About the Role

BIS Safety Software is a fast-paced, high-growth organization providing leading software solutions for the safety industry. We are seeking a knowledgeable, dedicated, and self-driven technical support specialist to join our team.

Key Responsibilities
  • Provide internal technical assistance to our organization, resolving IT-related issues and collaborating with our team and external IT specialists to maintain the functionality of our IT systems.
  • Configure, install, and update computer systems, network equipment, and peripheral devices.
  • Respond to technical support inquiries from team members.
  • Work collaboratively to manage and maintain our in-house technology, including our internal server and routers.
  • Assist in the setup and management of SharePoint and Microsoft 365 for all team members.
  • Work collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC audits.
  • Ensure documentation of technical support processes, solutions, and configurations is kept up to date.
  • Manage the tracking of all company technical assets.
Requirements
  • 2+ years of experience working as a Level 2 IT support technician or in a similar role.
  • Excellent working knowledge of computer systems, network and systems administration, databases, and data storage systems.
  • Post-secondary education in an IT-related field is an asset.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.
What We Offer
  • A dynamic and entrepreneurial work environment.
  • A collaborative team that values humility and open communication.
  • A competitive salary range based on experience.
  • A comprehensive benefits package, including dental care, disability insurance, employee stock purchase plan, extended health care, life insurance, on-site parking, paid time off, and vision care.

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