Caseworker - Patient Support Specialist

4 weeks ago


Québec, Quebec, Canada CB Canada Full time
About the Role

We are seeking a highly motivated and detail-oriented Caseworker to join our team. As a Caseworker, you will play a critical role in managing patient cases and providing support to patients, healthcare professionals, and funding bodies.

Key Responsibilities
  • Manage assigned projects and cases, adhering to company processes and protocols.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, addressing funding and access issues, compliance programs, and other concerns.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
  • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
  • Document all activities in program-specific databases and participate in ongoing refresher training and specialized training courses as required.
  • Provide feedback on current protocols, databases, processes, and inter-departmental relationships.
  • Communicate clearly with managers, pods, and program-trained colleagues regarding case management during foreseen absences.
  • Participate in the training process of new caseworkers, including shadowing and call monitoring.
  • Report all adverse events to assigned units/departments.
Requirements
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, typically obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
  • A minimum of one year of experience in customer service.
  • Bilingual (French/English) is an asset.
  • Ability to multitask, attention to detail, strong problem-solving skills, and experience in the medical and pharmaceutical field are also desirable.
What We Offer

We offer a competitive total rewards compensation package, including benefits that are comprehensive, diverse, and designed to meet the various needs across our associate population. Our commitment to our associates includes benefit programs that are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position, and/or business unit.

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.



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