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Lead Solutions Architect
2 months ago
Reporting to the Technical IT Manager, the Lead Solutions Architect is tasked with overseeing operational protocols and ensuring the availability of level three projects. This individual will serve as the primary "local authority" for the designated products and systems within the ThinkOn ecosystem. The Solutions Architect must possess the capability to identify project requirements, devise a viable solution, and assume the technical leadership during implementation. This role will be acknowledged as a specialist in ThinkOn's offerings, services, and methodologies, with the aptitude to integrate emerging technologies.
Key Responsibilities:
- Manage and resolve all issues escalated beyond level 2
- Collaborate effectively with cross-functional teams, providing mentorship and technical guidance to level 2 team members
- Identify critical elements of a challenge and address them promptly by determining the optimal resolution
- Communicate effectively with all stakeholders involved
- Engage in Architecture Design tasks to develop scalable solutions for cloud service providers
- Oversee VMware-based virtual platforms and associated solutions
- Focus on areas including ESXi, vCenter & vCloud with NSX-T
- Manage Backup, Replication, Active Directory, and Storage solutions
- Configure, deploy, and manage physical servers and chassis/blade solutions from vendors like HPe, Cisco, Lenovo, and Dell
- Lead level 3 projects and implementations related to your assigned products/systems
- Create documentation for system deployment, operation, and support
- Provide advanced system problem support, troubleshooting, and analysis for various hardware and software components within ThinkOn systems
- Maintain close collaboration with all technical and project-related teams within ThinkOn, as well as customers and vendors
- Conduct system deployment, integration, and support activities throughout the Product Development Life Cycle (PDLC)
- Offer on-call support for production systems
- Perform additional related duties as assigned
- Serve as the primary expert for all ThinkOn Infrastructure and services in discussions with Engineering, Architects, and Product teams
- Evaluate new technologies and develop Proof of Concept (POC) plans for execution
- Act as the technical leader to provide guidance and planning for the Infrastructure Planning and Implementation Team to deploy new or existing services
- Canadian or Permanent Resident status for over 10 years
- Minimum of 5 years of operational experience with VMware-based virtual platforms
- At least 5 years of operational experience with VMware Sphere (ESXi & vCenter)
- A minimum of 3 years of operational experience with VMware Cloud Director environments
- At least 2 years of operational experience with Cloud environments
- Minimum of 2 years of operational experience with NSX environments
- 3+ years of blades and chassis administration (HPe, Cisco, Lenovo, and/or Dell)
- 3+ years of fibre channel-based storage administration
- Strong understanding of routing and switching concepts and technologies
- Experience in a 24/7/365, multi-tiered large-scale production environment
- VMware Certified Professional 6+ (VCP6 or higher)
- Experience in implementing and/or maintaining VMware vCloud environments
- NSX-T implementation and management experience for vCloud environments
- Experience with VMware Tanzu and Kubernetes would be advantageous
- Familiarity with Hyperflex or HCI PIVOT3
- Experience in migrating NSX-V to NSX-T within vCloud environments
- Knowledge of IP Networking, routing, and switching
- Experience with SOC or ISO audit/control related to environmental security
- Familiarity with the implementation and/or design of Veeam, Zerto, or CommVault
Benefits and Perks:
A remote-first culture
Competitive compensation package
Flexible time-off for vacation; 5 personal days per year
Comprehensive health and dental benefits*
A $1,000* Wellness & Learning allowance*
Eligibility to join the ThinkOn Group Retirement Savings Plan*
Referral bonuses for successful hires*
These benefits are applicable to full-time permanent employees only.
About ThinkOn, Incorporated: Where Data Thrives
Established in 2013, ThinkOn is a managed infrastructure services provider (MISP) with a global data center presence, dedicated to empowering partners to manage their data effectively. The team of data-focused experts at ThinkOn safeguards clients' data with utmost care, enhancing its resilience, security, usability, and searchability. ThinkOn operates on a Channel First model, collaborating with a global network of value-added resellers and managed service providers to deliver innovative, turnkey Infrastructure-as-a-Service (IaaS), Disaster Recovery-as-a-Service (DRaaS), and Backup-as-a-Service (BaaS) solutions, along with data management services that are fast, flexible, scalable, highly secure, and cost-effective with transparent pricing and no hidden fees. ThinkOn's data centers are strategically located across North America, the United Kingdom, Australia, and the Caribbean.
Recognized for its significant growth and global success, ThinkOn has been featured in several prestigious rankings, including The Globe and Mail's Report on Business listing of "Canada's Top Growing Companies," the Deloitte Technology Fast 50, and Channel Daily News' "Top 100 Solution Providers."
ThinkOn is headquartered in Toronto, Ontario. To learn more, visit our website.
Accessibility Commitment:
ThinkOn is dedicated to fostering a workforce that reflects diverse populations. We encourage applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standards across Canada, ThinkOn provides accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please inform us, and we will collaborate with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, and accessible, adhering to our corporate values.
Learn more about our corporate values on our website.
