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Field Service Engineer, AV Specialist

2 months ago

Burlington, Ontario, Canada Evertz Full time

About the Role:

We are seeking a highly skilled and motivated AV Field Service Engineer to join our team at Evertz. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.

Key Responsibilities:

  • Commission and deliver on-site training for Evertz AV products and systems
  • Provide technical direction and support to customers regarding operational issues, firmware upgrades, and general maintenance
  • Assess customer product applications, troubleshoot, and diagnose issues to determine root causes
  • Systematic and detail-oriented troubleshooting, data collection, and reporting of problems
  • Recommend solutions using technical language appropriate to the customer in a timely, clear, and professional manner
  • Maintain communication links between customer service and other departments to resolve customer issues and communicate customer feedback
  • Coordinate customer and system integrator product inquiries and inform sales teams of potential opportunities
  • Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices, and configurations for customer-deployed products required to interoperate with Evertz equipment

Requirements:

  • College or university education in Electrical, Electronic, or Computer disciplines
  • The ideal candidate will be a new or recent graduate with up to 3 years of experience in a related field
  • Experience working with professional AV equipment or equivalent
  • Prior experience in a service, customer-facing role is an asset
  • Direct experience with server hardware, Linux OS, and IT networking best practices is desirable
  • Unparalleled desire to help customers and deliver service excellence
  • Passion for technology and learning new technologies, product hardware, and software
  • Strong verbal, written, and interpersonal communication skills
  • Self-driven, with a desire to add value to an energetic team, and able to work with minimal supervision
  • Proven analytical skills and ability to champion issues to closure
  • Ability to multi-task in a fast-paced environment
  • Must be eligible for US travel
  • Dual Canadian and US Citizenship would be an asset

What We Offer:

  • Employer-funded benefits program
  • Competitive total compensation package
  • Work-Life Balance
  • Employee assistance plan
  • Employee Discount Platform
  • Career Progression
  • Casual Work Environment
  • Social Events and Sports Teams