Call Centre Coordinator

1 month ago

Oakville, Ontario, Canada Halton Healthcare Full time
Job Summary

The Call Centre Operator plays a vital role in providing exceptional customer service to our patients and families. As a key member of our team, you will be responsible for coordinating and dispatching service requests, managing schedules, and maintaining effective communication with our nursing and call centre teams.

Key Responsibilities
  • Schedule non-urgent patient transport appointments with designated transport partners
  • Notify nursing and call centre team of any changes in schedules and delays
  • Manage and pull reports as per the manager's directive
  • Answer phones and email correspondence in a professional and courteous manner
  • Perform other duties as assigned
Requirements
  • Post-secondary education or experience in a comparable position preferred
  • Computer skills and proficient keyboarding with typing skills of 40 wpm is essential (Microsoft Office with particular attention to Excel and Word, PowerPoint, Meditech, Internet etc.) and continuous learner
  • Exposure to a computerized maintenance management system including the generation of unscheduled and scheduled work orders
  • Experience in purchasing and supply chain management an asset
  • Excellent organizational skills along with flexibility of shift changes
  • Ability to remain focused in high stress situations
  • Extraordinary customer service transferable skills with both verbal and written communication skills
  • Self-directed and able to govern with minimal supervision
  • Versatility and reliability within a multi-disciplinary department
  • Healthcare environment experience and medical terminology is an asset
  • Must be able to meet the physical demands of the position
  • Satisfactory employment and attendance record required
What We Offer

Halton Healthcare offers a competitive salary and a comprehensive benefits package. We are committed to providing a work environment that is safe, inclusive, and respectful.

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