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Client Relations Specialist

3 months ago

Nanaimo, British Columbia, Canada Mobile Snap Full time
Job Title: Customer Service Clerk
  • Education: No degree, certificate or diploma required
  • Experience: Previous experience is considered an asset
About Mobile Snap:

Mobile Snap is a prominent player in the mobile technology sector, committed to delivering cutting-edge solutions to our diverse clientele.

Key Responsibilities:
  • Assess and execute customer service strategies and initiatives
  • Promote activities, workshops, and events aimed at customer engagement
  • Resolve customer inquiries and complaints effectively
  • Oversee billing processes, including refunds and credits
  • Clarify services provided, issue receipts, and maintain accurate records
  • Procure office supplies, process payments, and document customer feedback
  • Communicate procedures, potential risks, and benefits to clients clearly

Employment Type: Permanent

Language: English

Work Schedule: 40 hours per week