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Senior Systems and Citrix Administrator
2 months ago
Stealth is a leading Information Technology (IT) Solution Provider, renowned for delivering exceptional customer experiences to private and public sector organizations. Our mission is to empower businesses to realize new possibilities through innovative technology solutions.
We are a team of dedicated professionals who share a passion for operational excellence and customer satisfaction. Our expertise spans the breadth of IT services, from design and acquisition to integration and operation.
Job SummaryWe are seeking a highly skilled Senior Systems and Citrix Administrator to join our Managed Services team. As a key member of our team, you will be responsible for providing third-level support for troubleshooting user access, system availability, and performance issues with core infrastructure systems.
Key Responsibilities- Infrastructure Support: Provide expert-level support for troubleshooting user access, system availability, and performance issues with core infrastructure systems, including Virtual Apps and Virtual Desktops, Cloud Services, Citrix, and NetScaler.
- Process Optimization: Identify, review, and revise server administration processes and procedures to ensure optimal levels of support.
- Research and Analysis: Research, analyze, and recommend changes for future system growth by utilizing industry-standard monitoring and research tools.
- Security Management: Recommend security management practices, including the promotion of awareness on current threats, auditing of server logs, and following established security standards.
- Active Directory Management: Provide and maintain Windows Active Directory infrastructure in a large enterprise environment.
- Azure and M365 Administration: Administer and manage Azure and M365 base applications.
- Documentation and Standards: Prepare and maintain detailed documentation and standards diagrams.
- Health Checks and Reporting: Provide guidance in the completion of health checks and performance and capacity reporting.
- Task Ownership: Take ownership of all assigned tasks and drive to resolution, researching and escalating to vendors as necessary.
- Mentorship and Expertise: Act as a subject matter expert and mentor to other team members, as assigned, and develop internal certification criteria and curriculum.
- ITSM Compliance: Enforce and follow company ITSM policies, procedures, and best practices.
- After-Hours Support: Provide after-hours and on-call support.
- Education: A Computer Science degree or equivalent in real-world experience (5-7+ years).
- Citrix and NetScaler Experience: Solid experience in managing Citrix and NetScaler in HA configuration.
- Microsoft System Center Experience: Experience with Microsoft System Center SCCM and SCOM monitoring.
- Azure and M365 Expertise: Superior knowledge of Microsoft Azure, InTune, ATP (SCEP), Cloud Computing, Microsoft 365, and MFA.
- Windows Operating Systems: Superior understanding of Windows Operating Systems, including Active Directory Services, GPO, DNS, DHCP, clustering services, Windows Security, deployment services, DFS, and other Microsoft Infrastructure services.
- PowerShell and Scripting: Strong knowledge in PowerShell and scripting.
- VMWare Virtualization: Experience with VMWare virtualization managing 1000+ virtual servers and Citrix VDI.
- Disaster Recovery: Understanding and experience setting up Disaster Recovery (DR) solutions.
- Windows Server and Active Directory Experience: 3-5+ years of experience managing Windows server and Active Directory.
- Citrix and NetScaler Experience: 3-5+ years of experience managing Citrix and NetScaler.
- Microsoft System Center Experience: 3-4+ years of experience managing Microsoft System Center (SCCM and SCOM).
- VMWare Virtualization Experience: 2-3+ years of experience managing VMWare virtualization 6.x and 7.x.
- Technical Design and Documentation Skills: Excellent technical design and documentation skills and ability to mentor other team members and help with the design and build of various solutions.
- Backup and Recovery Processes: Strong understanding of backup and recovery processes and applications.
- Communication and Organization Skills: Excellent written and verbal communication skills and ability to communicate complex ideas to a variety of audiences, as well as superior organization skills and a strong attention to detail.
- Adaptability and Analytical Skills: Willingness to learn new technologies while working in a fast-paced environment, as well as proven analytical and creative problem-solving abilities.
- ITIL Practices: Strong understanding of ITIL practices.
- Project Management Experience: Project management experience and skills is an asset.
- Customer Service Skills: Excellent customer service skills and a strong ability to diffuse tense customer situations and project a positive, confident outlook.
Stealth is committed to equity and diversity, actively recruiting from all designated groups. We provide employment accommodation upon request to current staff members and to applicants during the recruitment process. Our goal is to create a work environment where excellence is allowed to flourish and diversity is prized.
