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Bilingual Insurance Claims Specialist

3 months ago

Ottawa, Ontario, Canada TD Bank Full time

Bilingual Claims Advisor I

Location: Ottawa, Ontario

Work Location: Canada

Hours: 35

Line of Business: TD Insurance

Compensation Overview:

We prioritize fair and equitable compensation for all our employees. We encourage open discussions with our HR Team regarding any compensation-related inquiries.

Position Overview:

PRIMARY RESPONSIBILITIES

CUSTOMER ENGAGEMENT

  • Initiate meaningful conversations with clients to identify and fulfill their needs by offering guidance and assistance regarding coverage and the claims process.
  • Deliver expert claims advice during every customer interaction to foster an exceptional customer experience; actively seek opportunities to enhance the overall customer journey.
  • Address customer concerns effectively and escalate issues when necessary; direct clients to the appropriate team members or internal resources as needed.
  • Exhibit adaptability to modify tasks based on customer and organizational requirements.
  • Strive to create an outstanding customer experience at every touchpoint and contribute to the continuous enhancement of the overall service experience.

SHAREHOLDER RESPONSIBILITIES

  • Organize and prioritize personal workload to meet service level agreements and productivity targets.
  • Exercise discretion in managing correspondence, information, and confidential matters; escalate issues as appropriate.
  • Maintain knowledge of practices and procedures within the claims domain and stay informed about emerging trends in claims assessment and litigation.
  • Safeguard the organization's interests by identifying and managing risks, escalating high-risk transactions as necessary.
  • Contribute to the achievement of business objectives focused on Operational Excellence.
  • Assist in the timely and accurate execution of business processes and procedures.
  • Ensure that all documentation is accurate and reflects client/business intentions in accordance with relevant regulations.
  • Identify and actively engage in opportunities for process improvement.
  • Develop expertise in the field, providing guidance and support to colleagues.
  • Recommend and implement standard practices and procedures relevant to insurance claims.
  • Stay updated on emerging issues, trends, and regulatory changes and assess their potential impacts.
  • Foster a culture of risk management and control, supported by effective processes aligned with risk appetite.
  • Assume responsibility for minimizing operational and regulatory risks by adhering to the Bank's Code of Conduct.

TEAM COLLABORATION

  • Actively participate as a team member, promoting a positive work environment that emphasizes service quality, innovation, and collaboration, while ensuring timely communication of relevant issues.
  • Support team growth by enhancing knowledge and expertise in your area and engaging in knowledge sharing within the team and business unit.
  • Stay informed about emerging trends and developments, expanding your understanding of the business and related tools.
  • Engage in personal performance management and development activities, including cross-training within your team.
  • Keep team members informed about the status and progress of projects and relevant information related to daily operations.
  • Contribute to team success by assisting colleagues in completing work activities and providing training and guidance as needed.
  • Promote a fair, positive, and inclusive environment that supports a diverse workforce.
  • Act as a brand ambassador for the business area and the bank, both internally and externally.

SKILL SET & EXPERIENCE

  • Possess a college or university degree.
  • Have a minimum of 2 years of relevant experience.

LANGUAGE PROFICIENCY

  • Must be fluently bilingual in English and French.

About TD Insurance

As a part of TD Bank Group, one of Canada's largest financial institutions, TD Insurance is dedicated to supporting Canadian families by providing the best advice, protection, and assistance during their critical moments.

TD Insurance offers a comprehensive range of products, including General Insurance and Life and Health, serving over four million customers.

As the largest direct-to-consumer insurer in Canada, we continuously innovate and provide rewarding career opportunities for our workforce across the country.

Our Total Rewards Package
Our Total Rewards package reflects our commitment to investing in our employees' financial, physical, and mental well-being. It includes a base salary, variable compensation, and various plans such as health benefits, retirement programs, paid time off, banking benefits, and career development opportunities.

Additional Information:

We are pleased that you are considering a career with TD. Through regular development discussions, training programs, and a competitive benefits plan, we are dedicated to providing the support our employees need to thrive both professionally and personally.

Colleague Development

If you are interested in pursuing a specific career path or developing certain skills, we are here to assist you. You will have regular conversations with your manager regarding career development and access to an online learning platform and mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide comprehensive training and onboarding sessions to ensure you have the necessary tools to succeed in your new role.

Interview Process

We will reach out to selected candidates to schedule interviews and strive to communicate outcomes to all applicants.

Accommodation
Your accessibility is important to us. Please inform us if you require accommodations to facilitate your participation in the interview process.

We look forward to your application.