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Desktop and Mobility Support Specialist
3 months ago
Position Title: Desktop and Mobility Analyst
Department: Innovation and Technology
Position Type: Temporary, Full-time (Up to 2 years)
Salary: A1 - $ to $ Biweekly (Grade 3)
A2 - $ to $ Biweekly (Grade 3)
Job Summary
The City of Winnipeg is a leading employer in Manitoba, dedicated to providing a comprehensive range of services to its residents. We pride ourselves on offering competitive salaries, employer-paid benefits, and a supportive work environment that fosters diversity and inclusivity.
The Desktop and Mobility Analyst plays a critical role in the administration, operation, and maintenance of desktop and mobility technologies within the Planning, Property & Development and Asset and Project Management IT divisions. This position reports to the Coordinator of Desktop and Mobility Services and is integral to the success of departmental initiatives.
Key Responsibilities
- Oversee the support lifecycle of departmental desktop and mobility solutions.
- Contribute to strategic planning and analysis for the Desktop and Mobility Branch.
- Lead or participate in project management activities related to DMS to achieve project objectives.
- Ensure effective risk management and cybersecurity measures are in place for desktop and mobility services.
- Degree in a technology-related field or equivalent experience.
- Current A+ Certification and Microsoft365 Fundamentals Certification or similar credentials.
- Minimum three years of experience in deploying, maintaining, and supporting computer systems, mobile devices, and related technologies.
- Experience in customer service roles is preferred.
- Proven ability to analyze and resolve desktop and mobility issues.
- Leadership or project management experience is an asset.
- Proficient in installing and updating various software applications.
- Strong analytical skills with the ability to identify process improvements.
- Excellent communication skills, both verbal and written.
- Ability to work independently and make informed decisions.
- Knowledge of modern technology trends and cybersecurity practices.
- Must maintain legal eligibility to work in Canada.
- A satisfactory Police Information Check will be required.
- Must possess and maintain a valid Class 5 Manitoba Driver's License or equivalent.
APPLY ONLINE, ensuring all required documentation is included:
- Current resume (mandatory).
- Applications lacking required documentation will not be considered.
Employee Group: WAPSO
Position Reports To: Coordinator of Desktop and Mobility Services
Note: Only candidates selected for interviews will be contacted.
