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Imaging Shift Supervisor

2 months ago

Ottawa, Ontario, Canada Adecco Canada Full time
About the Role

Adecco Canada is seeking a highly skilled and experienced Imaging Shift Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the entire process of managing hard copy documents, including tracking, preparation, scanning, indexing, reconstitution, quality assurance, and exporting them to our clients.

Key Responsibilities
  • Oversee the daily operations within the Imaging Center, ensuring that all tasks are completed efficiently and effectively.
  • Resolve any issues that arise, ensuring that all employees are following correct guidelines and procedures in their day-to-day work.
  • Monitor timelines and results, ensuring that all documents meet our high standards.
  • Recruit, train, and develop quality staff members, building a cohesive and effective team.
  • Provide continuous motivation and contact with team members to maintain a quality service culture.
  • Assume a working role assisting with prepping, scanning, and importing processes.
  • Provide backup for members of the Imaging Team when they are unable to be present.
  • Perform Quality Assurance checks to ensure that all employees are following correct guidelines and procedures in their day-to-day work.
  • Develop training materials, a training plan, and a training calendar in collaboration with training staff and update as needed.
  • Conduct performance reports, which are due daily and weekly as an aggregate count of the prior and current workloads.
  • Communicate with the Quality Assurance team to ensure that all documents meet our standards.
  • Maintain scanning equipment.
Requirements and Qualifications
  • Must be eligible to work and reside within Canada.
  • 2-3 years supervisory experience, in a Digital environment, highly preferred.
  • Leadership skills with strong technical background and organizational skills.
  • Demonstrated basic billing knowledge.
  • Basic understanding of project lifecycles.
Compliance Obligations
  • Comply with all applicable laws, rules, regulations, and company policies.
  • Exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct.
  • Complete required training within the allotted time frame.