Customer Experience Leader

3 weeks ago

Rosemère, Quebec, Canada Lush Full time

About the Role:

We are seeking a highly motivated and experienced Assistant Manager to join our team at Lush. As a key member of our retail operations team, you will be responsible for leading our sales floor team to deliver exceptional customer experiences, drive sales growth, and maintain operational excellence.

Key Responsibilities:

  • Sales and Customer Experience:
    • Collaborate with your team to develop and implement sales strategies to exceed daily sales targets and provide a unique and inclusive customer experience.
    • Build brand awareness and educate customers on our values, products, and services.
    • Develop and maintain a deep understanding of our products and services to provide informed recommendations to customers.
    • Drive sales growth through effective merchandising, visual displays, and promotional activities.
  • Team Leadership:
    • Lead and motivate your team to achieve sales targets, provide exceptional customer service, and maintain operational excellence.
    • Develop and implement training programs to enhance team skills and knowledge.
    • Coach and mentor team members to improve performance and achieve career goals.
    • Recruit, select, and develop top-performing team members to drive business results.
  • Operational Excellence:
    • Support the Shop Manager in maintaining operational excellence, including inventory management, stock control, and visual merchandising.
    • Ensure compliance with company policies, procedures, and standards.
    • Develop and implement processes to improve efficiency, productivity, and customer satisfaction.

Requirements:

  • 1-3 years of experience in retail management or supervision.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Knowledge of skincare, natural beauty, and ethical business practices.

Preferred Qualifications:

  • Experience with consultation-based customer service models.
  • Ability to develop and train staff through positive coaching and feedback.
  • Proficient in Excel, Microsoft Suite, and adaptable to other systems as required.
  • Basic HR skills in hiring, scheduling, training, and performance management.
  • Experience in cross-cultural collaboration and DEIB or social justice training.

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