Technical Support Specialist

2 weeks ago


Prince George, British Columbia, Canada BLUE HAWK SECURITY & GROUP INC Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Blue Hawk Security & Group Inc. as a User Support Technician. The successful candidate will be responsible for providing top-notch technical support to our clients and internal teams.

Key Responsibilities
  • Technical Support
    • Provide expert technical assistance to users experiencing difficulties with computer systems and networks.
    • Research and implement solutions to technical issues using user guides, technical manuals, and other documents.
  • Problem-Solving
    • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
    • Collaborate with internal teams to resolve technical issues and improve overall system performance.
  • Customer Service
    • Provide exceptional customer service to clients and internal teams, responding to inquiries and resolving issues in a timely and professional manner.
    • Manage incidents and ensure timely resolution to minimize downtime and impact on business operations.
  • Equipment Setup and Maintenance
    • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
    • Perform Web-server backup and recovery operations to ensure business continuity.
  • Language and Communication
    • Communicate effectively with clients and internal teams in English, using clear and concise language to explain technical concepts and solutions.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience
    • 1 year to less than 2 years of experience in a technical support role.
  • Work Environment
    • Permanent position with 30 to 40 hours of work per week.


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