Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Blue Hawk Security & Group Inc. as a User Support Technician. The successful candidate will be responsible for providing top-notch technical support to our clients and internal teams.
Key Responsibilities- Technical Support
- Provide expert technical assistance to users experiencing difficulties with computer systems and networks.
- Research and implement solutions to technical issues using user guides, technical manuals, and other documents.
- Problem-Solving
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Collaborate with internal teams to resolve technical issues and improve overall system performance.
- Customer Service
- Provide exceptional customer service to clients and internal teams, responding to inquiries and resolving issues in a timely and professional manner.
- Manage incidents and ensure timely resolution to minimize downtime and impact on business operations.
- Equipment Setup and Maintenance
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
- Perform Web-server backup and recovery operations to ensure business continuity.
- Language and Communication
- Communicate effectively with clients and internal teams in English, using clear and concise language to explain technical concepts and solutions.
- Education
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- Experience
- 1 year to less than 2 years of experience in a technical support role.
- Work Environment
- Permanent position with 30 to 40 hours of work per week.
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Technical Support Specialist
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Prince George, British Columbia, Canada BLUE HAWK SECURITY & GROUP INC Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at BLUE HAWK SECURITY & GROUP INC. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients and internal teams.Key ResponsibilitiesTechnical Support: Provide expert technical support to clients and internal...
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Technical Support Specialist
5 days ago
Prince George, British Columbia, Canada BLUE HAWK SECURITY & GROUP INC Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at BLUE HAWK SECURITY & GROUP INC. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients and internal teams.Key ResponsibilitiesTechnical Support: Provide expert technical support to clients and internal...
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Technical Support Specialist
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Prince George, British Columbia, Canada BLUE HAWK SECURITY & GROUP INC Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Hawk Security & Group Inc. as a User Support Technician. The successful candidate will be responsible for providing top-notch technical support to our clients and internal teams.Key ResponsibilitiesTechnical Support: Provide expert technical support to users...
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Technical Support Specialist
2 weeks ago
Prince George, British Columbia, Canada BLUE HAWK SECURITY & GROUP INC Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Hawk Security & Group Inc. as a User Support Technician. The successful candidate will be responsible for providing top-notch technical support to our clients and internal teams.Key ResponsibilitiesTechnical Support: Provide expert technical support to users...
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