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Investigative Loss Prevention Agent

3 months ago

Richmond, British Columbia, Canada London Drugs Full time
Position: Loss Prevention Investigator
Company: London Drugs Limited
Location: Richmond, British Columbia. Some travel to store locations in BC.
Language: English
Employment Type: Full-time, permanent role
Compensation: $25.93/hr, $38.90/OT
Benefits: Comprehensive medical, dental, prescription drug and vision coverage; Company-matched RRSPs; Employee Discount Program; relocation assistance
Vacation: 4%

Overview
The Loss Prevention Investigator plays a crucial role in safeguarding the organization’s assets through thorough investigations of various incidents, including internal integrity concerns, claims, information privacy breaches, inventory loss, organized retail crime, and significant financial offenses. This position requires adherence to security protocols and regulations while conducting investigations in a professional, legal, ethical, and efficient manner.

Key Responsibilities
  • Safeguard all company assets and minimize losses.
  • Investigate unlawful activities involving employees or customers at company locations.
  • Propose security enhancements, including electronic detection systems and access controls.
  • Gather evidence for civil and criminal litigation or other relevant purposes.
  • Plan and execute effective investigations utilizing team resources and equipment, ensuring compliance with legal and ethical standards while following company policies.
  • Maintain detailed investigation records, ensuring all documentation meets company standards and policies.
  • Uphold confidentiality regarding any matters related to the company or the loss prevention department.
  • Engage in the development and execution of Loss Prevention audits to identify internal losses, organized retail crime activities, and lapses in policies and procedures.
  • Travel to various company locations or industry events as necessary.
  • Monitor and report incidents that may negatively impact employee morale.
  • Participate in training sessions regarding court attendance and legal proceedings; provide testimony as required by the courts.
  • Report any breaches of policy, procedural errors, or performance issues to Loss Prevention management promptly.
  • Achieve company, team, and individual performance goals and expectations for all assigned duties.

Qualifications
  • At least two years of experience in loss prevention or a related security field, or relevant retail experience.
  • Preferred experience in leading and completing complex internal investigations in line with company and industry standards.
  • Relevant educational background in criminology, emergency management, justice or security management, or auditing.
  • Completion of advanced interviewing skills training (e.g., Wicklander-Zulawski, PEACE) with a minimum of two years of experience in conducting structured interviews.
  • Familiarity with intrusion systems, fire alarm systems, video surveillance, access control, asset tracking, and perimeter security.
  • Advanced understanding of field interviews and case development in various contexts.
  • Minimum of one year of experience with in-depth knowledge of investigative techniques, interviewing methods, and evidence rules applicable to civil and criminal investigations.
  • Ability to obtain a Novice or Full Class 5 Driver License in British Columbia and have access to a motor vehicle within six weeks of hire.
  • Eligibility to acquire a BC Security License, which includes criminal record, police information, and correctional service record checks.
  • Fluency in English for listening, speaking, reading, and writing.

London Drugs is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We are dedicated to building a company that reflects a variety of backgrounds, perspectives, and skills. We will provide accommodations during the recruitment process upon request.