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Personalized Monitoring Management Lead

2 months ago

Edmonton, Alberta, Canada Canadian Red Cross Full time

Position: Supervisor of Personalized Monitoring Management

Employee Work Location: Remote

Employment Status: Full-time Temporary

Salary Range: $36.62 per hour

The Canadian Red Cross (CRC) is a renowned non-profit organization dedicated to aiding individuals and communities both locally and globally during times of crisis, while also fostering resilience. Recognized as one of the leading employers in Canada, we prioritize creating an accessible, diverse, inclusive, and barrier-free workplace.

Key Responsibilities:

1. Planning and Coordination of Monitoring Activities

  • Oversee the distribution of tasks among Personalized Monitoring Management staff, ensuring equitable workload assignments based on case complexity.
  • Collaborate with fellow supervisors to maintain balanced workloads across the Personalized Monitoring Management team.

2. Supervision of Monitoring Activities

  • Support staff in delivering timely and tailored assistance according to approved services and programs.
  • Ensure inclusive access to appropriate services in line with established programs and monitoring methodologies.
  • Provide direct assistance, referrals, and additional support to individuals in need, adhering to authority limits.

3. Reporting and Information Management

  • Gather and report on emerging trends related to personal recovery and community capabilities to inform program development.
  • Compile and maintain reports in accordance with CRC standards utilizing relevant systems and tools.
  • Offer continuous feedback on the performance of Personalized Monitoring Management staff.

Desired Qualifications:

  • A college diploma in a relevant field along with two to four years of experience in customer service, personalized monitoring management, disaster recovery, or health services. Equivalent combinations of education and experience will be considered.
  • Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work, or psychology; experience in emergency situations is advantageous.
  • Proven experience in supervising multiple team members is essential.
  • Ability to work in challenging and high-pressure environments.
  • Proficiency in database systems is required; familiarity with SIGU is a plus.
  • Completion of pre-employment training and orientation activities for this role, including SIGU training.
  • Proficient in Microsoft Office suite (Word, Excel, SharePoint) and Adobe software.
  • A valid first aid certificate or willingness to obtain one.
  • A valid psychological first aid certificate or willingness to undergo training for it.

Working Conditions:

  • Most work will be conducted in a clean and comfortable environment.
  • The selected candidate may be required to work in disaster-stricken areas and in challenging, unstable conditions, interacting with vulnerable populations. This fast-paced, stressful environment often presents limited information for decision-making and can affect the physical and psychological well-being of staff in the field.
  • Health and safety protocols will be outlined prior to field assignments.
  • The chosen individual must be prepared to work outside regular hours, including late evenings or weekends, and to work extended hours in demanding situations.
  • Willingness to be on call as per the established schedule is necessary.
  • Participation in community interventions (minimum three days) and external community work (minimum ten days) is required.
  • Eligibility to work in Canada is essential; we encourage all qualified individuals who can work in Canada to apply. Candidates who are not Canadian citizens or permanent residents should review their visa status to confirm eligibility for the position.
  • Successful candidates will need to pass a comprehensive criminal background check as part of the pre-screening process.