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Customer Service Supervisor

2 months ago

Mississauga, Ontario, Canada Newrest Servair Toronto Corporation Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Newrest Servair Toronto Corporation. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Leadership and Supervision
    • Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and productivity.
    • Provide guidance, coaching, and feedback to team members to ensure they have the skills and knowledge needed to excel in their roles.
  • Operational Management
    • Develop and implement processes and procedures to improve customer service delivery and efficiency.
    • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Training and Development
    • Design and deliver training programs to enhance the skills and knowledge of customer service representatives.
    • Stay up-to-date with industry trends and best practices to ensure our team is equipped with the latest knowledge and skills.
  • Reporting and Analysis
    • Prepare and submit regular reports on customer service metrics and performance.
    • Analyze data to identify trends and areas for improvement.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience
    • 1 year to less than 2 years of experience in a customer service or supervisory role.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to analyze data and make informed decisions.
    • Strong problem-solving and conflict resolution skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • Competitive Salary
  • Benefits Package
    • Dental plan
    • Disability benefits
    • Health care plan
    • Vision care benefits
  • Opportunities for Advancement