Area Manager, Business Banking

4 weeks ago

CapSanté, Canada The Toronto-Dominion Bank (Canada) Full time

Business Division:
Personal & Commercial Banking
Oversee the service and advisory team to foster a positive experience for both customers and colleagues.

Actively enhance the Bank's reputation within the community by engaging in leadership roles in local business groups, initiatives, and fundraising activities.

Take ownership of intricate daily branch administrative responsibilities, particularly concerning mutual funds, RESL, and other specific compliance-related matters.

Convey national, regional, and/or district strategies to the team, ensuring that branch strategies align with the overall objectives of the Bank.

Spearhead the formulation and execution of service and advisory strategies to meet business goals and branch targets.
Plan and implement business development initiatives, assess outcomes, and modify strategies as necessary.
Execute the annual business plan to achieve results consistent with business strategies.
Manage the overall budget, revenue, and expenditures, fulfilling business objectives while enhancing efficiency and effectiveness.

Mentor and develop colleagues to proactively recognize customer needs for products and services, delivering on business service and advisory strategies, and referring partners as needed.

Attain business objectives for Operational Excellence.
Ensure adherence to bank operating policies and procedures among colleagues.

Safeguard the organization's interests by identifying and managing risks, escalating non-standard, high-risk transactions/activities as required.

Stay informed about emerging issues, trends, and evolving regulatory requirements, assessing their potential impacts.
Maintain a culture of risk management and control, supported by effective processes aligned with risk appetite.
Assume responsibility for minimizing operational and regulatory risks by adhering to the Bank and industry Code of Conduct.

Collaborate with other business lines, including Wealth and Business Banking, to stay updated on market trends, supporting referrals across business lines through ongoing training and coaching for branch colleagues.

Senior colleagues may serve as leaders in delivering One TD services to customers, demonstrating cohesive partnerships for business planning and community engagement.

Responsible for managing the overall team, providing both leadership and guidance.

Enhance team expertise to align with business and enterprise demands; provide continuous feedback and performance evaluations, coach and develop colleagues, and ensure performance management activities are executed for all team members.

Lead the establishment of performance objectives for the team; monitor, track, and effectively address and/or reward performance promptly.

Ensure compliance with all human resources policies, procedures, and conduct guidelines, escalating issues to the appropriate partners to manage colleague risks.

Foster an environment where the team feels comfortable escalating business challenges; recruit to ensure a diverse and qualified workforce to meet business objectives.

Act as a brand ambassador for your business area/function and the bank, both internally and externally.

Senior colleagues may take on leadership roles in the District and/or Region for change management, performance measures, and talent pipeline development.

Manage a small-sized branch/team (based on TD Bank branch levelling criteria).

Oversee and lead a small and/or complex branch while nurturing talent, developing skills and capabilities to achieve career aspirations, support project success, and realize business outcomes.

Possess expert knowledge of the business.

Requires in-depth process management expertise and comprehensive understanding of the risk profile for supported team processes, with strong capabilities in identifying, tracking, and resolving gaps.

Manage and direct the overall discipline and strategy for the branch while aligning with enterprise best practices.
Oversee team management, requiring workforce decisions on acceptable risk levels ranging from low to high potential (loss/reputational).
Undergraduate degree and/or
~Branch Compliance Officer (BCO) course.
About Us:

TD is recognized as one of the world's leading global financial institutions and ranks as the fifth largest bank in North America by branches/stores.

We deliver exceptional customer experiences to over 27 million households and businesses across Canada, the United States, and globally.

More than 95,000 TD colleagues contribute their skills, talent, and creativity to the Bank, the customers we serve, and the economies we support.

Guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

As we advance our business and execute our strategy, we are innovating to enhance customer experiences and build capabilities to shape the future of banking.

Whether you are an experienced banking professional or just beginning your career in financial services, we can help you realize your potential.

Through regular leadership and development discussions, mentorship, and training programs, we are here to support you in achieving your goals.

Our Total Rewards package reflects our commitment to our colleagues, helping them and their families achieve their financial, physical, and mental well-being objectives.

Total Rewards at TD includes a base salary, variable compensation, and several key plans such as health and wellness benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

We are pleased that you are considering a career with TD.

Through regular development discussions, training programs, and a competitive benefits plan, we are dedicated to providing the support our colleagues need to thrive both professionally and personally.

Colleague Development

If you are interested in a specific career path or wish to develop certain skills, we are committed to helping you succeed.

You will have regular career, development, and performance discussions with your manager, as well as access to an online learning platform and various mentoring programs to help you unlock future opportunities.

Whether you are passionate about assisting customers and want to broaden your experience, or you aspire to coach and inspire your colleagues, there are numerous career paths within our organization at TD – and we are dedicated to helping you identify opportunities that align with your goals.

Training & Onboarding

We will provide comprehensive training and onboarding sessions to ensure you have everything you need to excel in your new role.

We strive to communicate outcomes to all applicants via email or phone call.

Please inform us if you require accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us eliminate barriers so you can participate throughout the interview process.


Language Requirement:

Ce poste n'exige pas la maîtrise d'une langue autre que le français./ This position does not require proficiency in a language other than French.

At TD, we are guided by our purpose to enrich the lives of our customers, communities, and colleagues, and we share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues contribute to TD's success, we are committed to delivering a colleague experience grounded in Impact, Growth, and a Culture of Care.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we are dedicated to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We are committed to building an inclusive workforce that reflects the diversity of the customers and communities we serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to drive progress towards a more inclusive and sustainable future.

Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change:
Financial Security, Vibrant Planet, Connected Communities, and Better Health.

Our goal is to support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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