Customer Experience Manager
23 hours ago
We're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll be responsible for driving business performance through tactical execution and day-to-day management.
Key Responsibilities- Oversee and evaluate customer interactions, ensuring consistency and excellence in customer service delivery.
- Provide coaching and constructive feedback to develop Customer Experience Specialists, focusing on the GREAT model.
- Collaborate with Business Partners on performance management, conducting side-by-side coaching sessions and facilitating one-on-one meetings.
- Take ownership of Customer Experience objectives and key performance indicators, including behaviours, fraud detection, and authentication processes.
- Drive business performance improvement by monitoring adherence to schedules, tracking progress through CES development initiatives, and fostering a positive workplace culture.
- A proactive approach to problem-solving, with strong analytical skills and the ability to identify areas for improvement.
- Effective communication and leadership skills, with the ability to manage upwards and downwards within the organizational hierarchy.
- A customer-centric approach, prioritizing the needs and satisfaction of customers above all else.
- The ability to adapt to dynamic environments, remaining composed and focused on achieving objectives despite obstacles or changes in circumstances.
- A commitment to the professional growth and development of team members, actively providing opportunities for learning and advancement.
At Neo Financial, we're building a more rewarding financial experience for all Canadians. We're a rapidly expanding tech startup, and we're looking for change-makers who love a challenge. Our team members earn meaningful equity in the company through stock options, and we're committed to creating an inclusive climate where everyone can thrive.
We believe in equal opportunity, and we're committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.
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Customer Success Manager
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Calgary, Alberta, Canada Customer Labs Full timeAbout the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...
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Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
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Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you will be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
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Customer Experience Manager
3 days ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you will be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
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Customer Experience Manager
5 days ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
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Customer Experience Manager
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Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll drive business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer interactions, ensuring...
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Customer Experience Manager
1 week ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll drive business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer interactions, ensuring...
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Customer Experience Manager
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Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Neo Financial. As a key member of our organization, you will be responsible for leading and developing a team of professionals to deliver exceptional customer experiences while driving business performance.Key ResponsibilitiesOversee and evaluate...
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Customer Experience Manager
2 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Neo Financial. As a key member of our organization, you will be responsible for leading and developing a team of professionals to deliver exceptional customer experiences while driving business performance.Key ResponsibilitiesOversee and evaluate...
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Customer Experience Manager
1 week ago
Calgary, Alberta, Canada Neo Financial Full time{"h1": "Customer Experience Manager at Neo Financial", "p": "At Neo Financial, we're building a more rewarding financial experience for all Canadians. As a Customer Experience Manager, you'll lead and develop a team of professionals, ensuring they deliver exceptional experiences for customers while driving business performance through tactical execution and...
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Customer Experience Manager
1 week ago
Calgary, Alberta, Canada Neo Financial Full time{"h1": "Customer Experience Manager at Neo Financial", "p": "At Neo Financial, we're building a more rewarding financial experience for all Canadians. As a Customer Experience Manager, you'll lead and develop a team of professionals, ensuring they deliver exceptional experiences for customers while driving business performance through tactical execution and...
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Customer Experience Manager
2 days ago
Calgary, Alberta, Canada Neo Financial Full time{"h1": "Customer Experience Manager at Neo Financial", "p": "At Neo Financial, we're building a more rewarding financial experience for all Canadians. As a Customer Experience Manager, you will lead and develop a team of professionals, ensuring they deliver exceptional experiences for customers while driving business performance through tactical execution...
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Customer Experience Manager
2 days ago
Calgary, Alberta, Canada Neo Financial Full time{"h1": "Customer Experience Manager at Neo Financial", "p": "At Neo Financial, we're building a more rewarding financial experience for all Canadians. As a Customer Experience Manager, you will lead and develop a team of professionals, ensuring they deliver exceptional experiences for customers while driving business performance through tactical execution...
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Customer Experience Manager
6 days ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll drive business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer interactions, ensuring...
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Customer Experience Manager
6 days ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll drive business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer interactions, ensuring...
