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Senior Manager, Risk Operations Strategy
2 months ago
Position Overview:
Reporting to the Manager of Risk Operations, the Senior Manager will be instrumental in supervising and evaluating the daily implementation of risk management initiatives. These initiatives encompass divisional risk assessments, quality assurance reviews, access governance for pension systems, and providing support to auditors and divisional leadership during all audit engagements.
This role will foster robust partnerships aimed at enhancing the efficacy of risk management protocols and sustaining a resilient control environment. The Senior Manager will act as a champion for risk culture, assisting business partners and stakeholders in proficiently managing risks.
Key Responsibilities:
Risk Assessments & Quality Assurance Reviews:
- Conduct research, business risk evaluations, and process design mapping to comprehend product, process architecture, and technology functionalities, recommending methods for reviewing/testing relevant areas, including data point identification and conceptual test plan design.
- Identify and coordinate training/communication of pertinent updates to ensure team members are well-versed in testing criteria and subject matter, adhering to established frameworks, objectives, testing plans, and timelines.
- Assign tasks to various team members (designing test plans for Analysts, sample testing for Specialists, detailed transaction investigations for Analysts/Specialists, etc.) and provide guidance as necessary.
- Collaborate closely with analysts and team members to ensure comprehensive research, analysis, and collection of supporting information.
- Manage escalations, issues, and inquiries from Specialists or Analysts, ensuring effective communication with the Manager and proposing resolutions.
- Offer continuous input into the evolution of testing routines, ensuring their relevance, effectiveness, and value.
- Maintain effective communication with stakeholders during research, analysis, and discussions regarding testing observations.
- Review and finalize interim observations to ensure appropriate detail and language are tailored for the target audience.
- Collaborate with the Manager to prepare quarterly reports – drafting observation summaries for final reporting, conducting trend analysis, and ensuring data completeness and accuracy.
- Lead communication efforts and discussions with key stakeholders regarding detailed recommendations and conclusions, ensuring stakeholder comprehension and striving for alignment and agreement on final reporting.
Access Governance Administration:
- Ensure daily administration and control execution are performed correctly, including compliance with divisional access standards and practices for all relevant applications and requestors.
- Maintain a current understanding of divisional team mandates, organizational structures, pension administration system requirements, etc.
- Acquire a thorough understanding of the relevant applications and associated security, processes, workflows, and data environments.
- Exercise judgment in executing access requests and/or overseeing access administration, ensuring related access risks are managed.
- Provide guidance and training to access administration teams and business managers regarding their roles in effective access management.
- Support the implementation of continuous improvements related to access administration system enhancements, readiness activities, and control environment enhancements by offering input from an administration/access risk perspective, overseeing interim processes, and testing, and assisting with any pre/post-implementation and transition activities.
- Review and maintain comprehensive and accurate documentation of administration practices in collaboration with key stakeholders for the systems under scope.
- Assist the Manager in establishing effective access risk identification, remediation, and mitigation practices.
- Continuously seek to enhance the visibility of access administration practices by identifying and leveraging opportunities to communicate and report key information and/or data to various stakeholders.
Divisional Risk Management & Audit Coordination:
- Serve as the primary contact for all internal or external auditors, as well as for business stakeholders concerning any inquiries, requests, or activities related to divisional audits/audit-type reviews.
- Ensure audits are scheduled appropriately to avoid timing conflicts. Collaborate with all stakeholders to ensure understanding and alignment.
- Oversee the execution of audit requests and related documentation, delegate audit tasks and updates to team members, provide guidance, assist with stakeholder and/or auditor inquiries, and ensure timely completion.
- Manage reporting/communication of audits within the team (Manager/Director) and externally through the maintenance of the divisional audit dashboard, ensuring audit conclusions are communicated and addressed, and providing input for continuous improvement.
- Support ad-hoc requests by conducting business analysis on the control environment for various areas and processes impacting Plan Operations, Finance, and IT PSG teams, identifying gaps and opportunities for enhancement.
- Assist in maintaining risks and controls documentation.
Support Planning & Internal Capabilities:
- Collaborate closely with the Manager to plan, coordinate, monitor, and maintain schedules and resource allocations for the team.
- Communicate progress updates, provide execution insights, and escalate issues/challenges during execution.
- Lead meetings with the team and various stakeholders to ensure appropriate execution of daily activities for the responsibility areas mentioned above.
Qualifications:
- University degree or post-graduate qualification and/or a combination of equivalent training, education, and experience, preferably in Business Administration, Accounting, Engineering, or Information Technology.
- 7+ years of progressive experience in areas such as risk management, business analysis, product development, quality assurance, and/or process improvement.
- 5+ years of progressive work experience in pension administration for defined benefit plans.
- Experience in identifying, documenting, and evaluating business risks and controls is advantageous.
- Professional certifications in relevant areas are beneficial: Business Analysis, Accounting, Risk Analysis, Audit, Data Analytics, Quality Assurance, Lean Six Sigma, Project Management.
- Knowledge of governance and controls frameworks (COBIT/COSO) is a plus. Project Management skills are also an asset.
- Highly analytical with exceptional attention to detail, resourceful, inquisitive, and a self-starter capable of gathering information through solicitation, observation, and research, delivering results with minimal background information or direction.
- Ability to cultivate strong relationships with various stakeholders based on trust and a commitment to mutual benefit and value creation, assisting business partners in achieving their objectives while promoting awareness and management of risks.
- Proven superior critical thinking and problem-solving abilities. Capacity to map out complex business processes, interpret related data/reports swiftly and thoroughly, identify risks and potential impacts, and draw meaningful insights and conclusions.
- Effective communication skills with outstanding writing ability. Experience in drafting reports for Senior Leadership audiences is essential.
- Strong proficiency with MS Office Suite tools - Word, Excel, PowerPoint, Visio.
- Excellent organizational and time management skills. Comfort with ambiguity, ability to exercise sound judgment, prudence, and integrity. Ability to develop plans and monitor execution until completion while being flexible/adaptable. Familiarity with fast-paced, dynamic, agile environments.
