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HVAC After-Sales Technical Specialist
3 months ago
Position Overview:
The Technical Advisor will primarily focus on providing exceptional after-sales technical support to our clientele.
Key Responsibilities:
- Conduct troubleshooting and diagnostics both remotely and on-site;
- Oversee repair processes in collaboration with suppliers;
- Assist in the commissioning of equipment sold, working closely with contractors;
- Document and manage claims effectively;
- Prepare reports on commissioning assistance and site visits.
Qualifications and Skills:
- Completion of a DEP in refrigeration or a DEC in building mechanics, or a relevant combination of training and experience as a refrigeration technician;
- Possession of a TAG 1 gas card is mandatory;
- Strong communication skills;
- Excellent organizational abilities;
- Proactive and resourceful approach;
- Demonstrated diplomacy and courtesy;
- Solid understanding of refrigeration and hydronic systems;
- Familiarity with control systems;
- Knowledge of welding techniques;
- Understanding of electrical systems;
- Fluency in English and French is required, or a willingness to learn, as interactions will occur in both languages.
Benefits:
- Comprehensive medical and dental coverage from the start, including short and long-term disability protection;
- Contributions to a collective registered retirement savings plan upon commencing employment;
- Wellness spending account;
- Employee assistance program offering psychological, financial, and legal support;
- Access to telemedicine services from the outset of employment;
- Reimbursement for professional association membership fees;
- Early vacation program;
- Flexible remote work policy.
About Le Groupe Master:
With over 70 years of experience, Le Groupe Master is a leader in HVAC-R and has been recognized as one of Canada's best-managed companies since 2010. As the premier private HVAC-R distributor in the country, we employ over 1,600 individuals across more than 55 branches and 4 distribution centers, serving regions from British Columbia to the Atlantic provinces, as well as nearly 30 branches in the United States.
A Culture of Excellence:
At Le Groupe Master, we foster a dynamic, stimulating, and enjoyable workplace. We believe in healthy and open communication, promoting a collaborative environment among all colleagues. Teamwork is at the core of our values, enabling us to achieve remarkable successes together.
