HVAC After-Sales Technical Specialist

3 months ago

Québec, Quebec, Canada Le Groupe Master Full time

Position Overview:

The Technical Advisor will primarily focus on providing exceptional after-sales technical support to our clientele.

Key Responsibilities:

  • Conduct troubleshooting and diagnostics both remotely and on-site;
  • Oversee repair processes in collaboration with suppliers;
  • Assist in the commissioning of equipment sold, working closely with contractors;
  • Document and manage claims effectively;
  • Prepare reports on commissioning assistance and site visits.

Qualifications and Skills:

  • Completion of a DEP in refrigeration or a DEC in building mechanics, or a relevant combination of training and experience as a refrigeration technician;
  • Possession of a TAG 1 gas card is mandatory;
  • Strong communication skills;
  • Excellent organizational abilities;
  • Proactive and resourceful approach;
  • Demonstrated diplomacy and courtesy;
  • Solid understanding of refrigeration and hydronic systems;
  • Familiarity with control systems;
  • Knowledge of welding techniques;
  • Understanding of electrical systems;
  • Fluency in English and French is required, or a willingness to learn, as interactions will occur in both languages.

Benefits:

  • Comprehensive medical and dental coverage from the start, including short and long-term disability protection;
  • Contributions to a collective registered retirement savings plan upon commencing employment;
  • Wellness spending account;
  • Employee assistance program offering psychological, financial, and legal support;
  • Access to telemedicine services from the outset of employment;
  • Reimbursement for professional association membership fees;
  • Early vacation program;
  • Flexible remote work policy.

About Le Groupe Master:

With over 70 years of experience, Le Groupe Master is a leader in HVAC-R and has been recognized as one of Canada's best-managed companies since 2010. As the premier private HVAC-R distributor in the country, we employ over 1,600 individuals across more than 55 branches and 4 distribution centers, serving regions from British Columbia to the Atlantic provinces, as well as nearly 30 branches in the United States.

A Culture of Excellence:

At Le Groupe Master, we foster a dynamic, stimulating, and enjoyable workplace. We believe in healthy and open communication, promoting a collaborative environment among all colleagues. Teamwork is at the core of our values, enabling us to achieve remarkable successes together.

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