Dental Office Manager

2 days ago


Whitby, Canada DentalZen Full time
{"title": "Dental Office Manager", "content": "Job Summary

We are seeking a highly skilled and experienced Dental Office Manager to join our team at DentalZen. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our dental office, ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Staff Supervision
    • Oversee staffing and ensure that each staff member understands their role, policies, and procedures.
    • Act as a liaison between associates and patients, responding to conflicts and providing conflict resolution.
    • Identify and recognize employees with career development opportunities, communicating with HR.
    • Assist the Office Manager in maintaining staff schedules, ensuring coverage and reducing overtime.
    • Manage call handling, ensuring effective communication and training where needed.
    • Participate in recruitment, identify staffing needs, and facilitate onboarding and training.
  • Operational Supervision
    • Assist the Regional Office Manager in overseeing production and expenditure.
    • Open and close the office, ensuring inventory control and cost reductions.
    • Complete administrative functions, including bank deposits, invoice processing, and patient data management.
    • Maintain high professionalism, motivate staff, and ensure quality assurance in dental procedures, customer service, and health standards.
    • Represent the office at corporate and management meetings, providing reports as necessary.
    • Ensure the clinic is stocked and operational, communicating needs to the Regional Office Manager.
    • Support marketing and promotional initiatives.
    • Maintain a safe, professional, and clean environment.
  • Patient Experience
    • Set the standard for patient communication, responding efficiently and establishing relationships.
    • Manage patient scheduling and flow, resolving issues in accordance with company policies and regulations.
    • Presents treatment plans to patients, educates them, and ensures staff members do the same.

Requirements

  • Proven experience in dental office management or a related field.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong analytical and organizational skills, with attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply

Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

"}
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