Lead Subrogation Analyst

4 weeks ago

Deer Lake, Canada George Hills Full time

Position Overview

The Senior Subrogation Specialist is responsible for investigating, assessing, and resolving General and Automobile Liability claims. This role typically involves claims with low to medium exposure, including first and third-party automobile bodily injury and property damage claims, as well as premises liability and product liability incidents. The specialist must possess the necessary legal and technical qualifications to manage all claims effectively.

Key Responsibilities:

· Negotiate liability, settlements, and payment arrangements.

· Develop resolution strategies by identifying filing options (such as litigation or collection agencies) to recover payments when subrogation potential is recognized across various claim types.

· Collaborate with field personnel and investigative agencies to gather documentation that supports recovery efforts.

· Notify responsible parties or their insurers through written correspondence and/or phone communication. Maintain detailed records of all interactions related to the claim, including conversations, correspondence, current file updates, subrogation analysis, and recommendations for resolution, while adhering to applicable state negligence laws. Monitor claims throughout the subrogation process until final resolution.

· Provide assistance to both internal and external clients regarding minor inquiries.

· Comprehend and comply with the California Department of Insurance Regulations and the General Liability Claims Handling Guidelines set forth by George Hills.

Required Knowledge, Skills, and Abilities:

· Strong ethical standards and integrity in work practices.

· Proficient understanding of relevant legal documents associated with claims.

· Commitment to delivering exceptional client service.

· Familiarity with regulatory requirements and adherence to them.

· Willingness to follow the guidelines established by George Hills.

· Capability to make informed discretionary decisions regarding the settlement and resolution of subrogation claims.

· Ability to set and achieve billing targets.

· Consistent delivery of client satisfaction.

· Proactive management of assigned cases in alignment with client and company expectations.

· Strong collaborative skills to build relationships with clients and colleagues.

· Proficient in operating office equipment and utilizing software, including the Microsoft Office Suite (Excel, Word, Outlook, Teams) and claims management systems.

· Ability to multitask and adapt to changing priorities swiftly.

· Effective performance in a fast-paced office environment.

· Strong problem-solving skills.

· Ability to communicate effectively and interact tactfully with coworkers.

· Team-oriented mindset.

· Adaptability to change and willingness to suggest improvements when necessary.

· Capacity to meet strict deadlines.

· Commitment to producing accurate and thorough work within designated timeframes.

· Willingness to travel by car for extended periods as required for job-related functions.

Minimum Qualifications:

· Bachelor’s degree or equivalent experience.

· A minimum of five years of experience in insurance claims, self-insurance, or pooled insurance.

· Excellent written and verbal communication skills.


· At least three years of experience using Microsoft Windows, including Microsoft Word, Excel, Outlook, and PowerPoint.


· A minimum of two years of experience with video conferencing tools such as Teams and Zoom, including the ability to set up and host group meetings.


· At least two years of experience with claims management software or the ability to quickly learn new systems related to claims management.

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