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Revenue Growth Specialist
2 months ago
Job Summary
The Senior Sales Executive will serve as the on-property liaison for group sales, working within the pre-defined peak room parameters. This role will be responsible for contracting and closing group business, conducting site inspections, and verifying that business is turned over properly and in a timely fashion for quality service delivery.
Key Responsibilities
- Achieve group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
- Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, and know how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
- Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.
- Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
- Develops group sales revenue and operation budgets, and provides forecasting reports.
- Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
- Assists with selling, implementation, and follow-through of group sales promotions.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction.
- Provides accurate, complete, and effective turnover to Event Management.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Conducts site inspections, as required.
- Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
- Executes and supports the operational aspects of business booked, including generating proposal, writing contract, customer correspondence.
- Participates in and practices daily service basics of the brand.
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
Requirements
- High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
- OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
- Preferred: Large group sales experience.
Salary Range
$98,000 to $126,000 annually.
