Technical Director, Managed Services Integration Specialist
4 weeks ago
Bell Canada is seeking a highly skilled Technical Director to lead our Managed Services Integration team. As a key member of our Customer Operations team, you will be responsible for delivering world-class service and maintaining thriving relationships with our customers.
You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts, and ensure overall customer satisfaction.
As a pivotal leader within our Managed Services domain, you will embody the role of a visionary architect and reliability guardian for our strategic clients' technological landscapes. This role demands deep technical prowess and a proactive leadership mindset to ensure seamless integration and impeccable performance of managed services, including Security, Network, Voice, and Cloud Solutions, across complex client environments.
By acting as the technical orchestration leader, you will shoulder the responsibility for the end-to-end service integration and performance, encompassing both our proprietary offerings and those of third-party vendors. Our ideal candidate will navigate the intricate dynamics of cross-functional collaboration, ensuring operational support processes not only align with but surpass contractual obligations, thereby affirming our commitment to delivering unwavering service excellence in a Day2 technical architecture stance.
Key Responsibilities- Provide technical leadership and expertise in managing complex solutions, steering guidance during critical customer incidents, and participating in customer architecture committees to advocate for solution resiliency and reliability that meet critical business imperatives.
- Participate at customer architecture committees to influence direction for solution resiliency and reliability to meet critical business needs.
- Conduct architectural assessments and identify operational risks, working in partnership across the organization to secure the best end-to-end customer experience while imparting decisive influences through active engagements with cross-functional teams.
- Collaborate on multifaceted technical projects, contributing to the risk assessment and championing the execution and success, thereby solidifying our promise of delivering transformative solutions.
- Prepare and present executive-level presentations to customers, encompassing technology solution integration risks, impacts, and strategic solutions, fostering a transparent and trust-filled relationship.
- Completion of a bachelor's degree in electrical engineering, network engineering, or a closely related field.
- A seasoned professional with over 10 years of experience spearheading technology solution architecture and engineering within large enterprise settings, demonstrating a strong trajectory in architecting and operating solutions from design to delivery and operations, particularly focusing on Managed Services and or cloud-based solutions.
- At least 5 years of experience in a leadership capacity, managing teams of architects and engineering leaders, with a demonstrated prowess in Managed Services, SDWAN, Cloud, and complex solution integration.
- A strategic thinker with expertise in enterprise/technology architecture strategy, product solution integration, and the establishment of operating standards.
- Proven experience in leading large IT updates or changes, skilled at integrating complex solutions throughout a company.
- Sound proficiency and understanding of ITIL and ITSM standards and methods.
- Proven capability to navigate and thrive in a fast-paced environment, driving innovative solutions with a forward-thinking approach while maintaining a strong initiative and collaborative leadership across diverse functions and levels.
- Exceptional communication skills, both written and verbal, complemented by a unique ability to engage and secure executive buy-in through compelling storytelling, setting a visionary yet achievable roadmap for engineering teams.
Position Type: Management
Job Status: Regular - Full Time
Work Arrangement: Hybrid
Application Deadline: Not specified
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive, and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell Canada, everyone belongs, and you'll feel valued, respected, and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know.
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