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Client Relationship Intern

2 months ago

Fredericton, New Brunswick, Canada Royal Bank of Canada> Full time

Position Overview

Role Summary

What is the opportunity?

This distinctive role leverages your client-oriented advisory skills and innate problem-solving abilities to enhance each client interaction by assisting them with their daily banking, credit, and investment requirements. As a representative of RBC, you contribute value during critical moments for clients and work alongside other RBC professionals to help clients realize their objectives. Whether you are guiding a client on utilizing digital banking, welcoming a new client in a branch, or referring a complex matter to a specialist, your knowledge will play a key role in fostering meaningful and memorable client experiences, while also enhancing client satisfaction and loyalty.

Key Responsibilities

  • Engage proactively with clients throughout the branch and in the community, identifying banking needs, offering assistance and guidance, and recognizing sales and referral opportunities.
  • Emphasize client education and demonstration, utilizing technology to create a memorable client experience, drive sales, and retain business.
  • Respond to inquiries initiated by clients, assisting them with a comprehensive range of financial transactions.
  • Actively listen and engage clients in dialogue to better understand their unique needs.
  • Take initiative in resolving and preventing client banking issues.
  • Build and maintain relationships with partners to maximize business opportunities and referrals.

Qualifications for Success

Essential Requirements

  • Mutual Funds accreditation, or a willingness to obtain it (e.g., Investment Funds in Canada or the Canadian Securities Course).
  • A goal-oriented individual with a proven commitment to prioritizing clients.
  • Strong problem-solving and interpersonal skills, with the capacity to cultivate robust relationships and proactively engage with clients.
  • Proficiency in digital tools across various devices (e.g., smartphones, tablets, laptops).

Preferred Qualifications

  • A history of establishing rapport and maintaining client relationships within the financial or service sector.

What We Offer

We thrive on the challenge to excel, embrace progressive thinking for continuous growth, and collaborate to provide trusted advice that empowers our clients and enhances community prosperity. We value each other, strive to reach our potential, make a positive impact in our communities, and achieve mutual success.

  • A comprehensive Total Rewards Program featuring competitive compensation, bonuses, and flexible benefits.
  • Ongoing opportunities for career advancement.
  • World-class sales training, coaching, and development opportunities.
  • Support from a dynamic, collaborative, and high-performing team, along with access to top-tier tools and training.
  • Opportunities to achieve significant success and advance your career with RBC.

Core Competencies

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy

Additional Information

Inclusion and Equal Opportunity Employment

At RBC, we champion diversity and inclusion as catalysts for innovation and growth. We are dedicated to building inclusive teams and fostering an equitable workplace where employees can be their authentic selves. We are actively addressing issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also aim to provide an accessible candidate experience for prospective employees with varying abilities. Please inform us if you require any accommodations during the recruitment process.