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Senior IT Support Specialist

2 months ago

Kitchener, Ontario, Canada TextNow Full time
About This Role

We are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist. This is a hybrid role that requires you to be in our office 3 days a week.

Key Responsibilities
  • Technical Support: Provide expert-level technical support across a diverse range of technologies, including Exchange, Windows, Azure, Office 365, and server environments (Windows Server, Linux).
  • Active Directory Management: Lead the management and optimization of Active Directory to ensure seamless user access and robust security across the organization.
  • Automation and Scripting: Innovate through automation—develop and refine PowerShell & other scripts to streamline administrative tasks and boost efficiency.
  • Virtualization and Network Management: Administer and enhance our virtualized environments using VMware and other cutting-edge virtualization technologies. Ensure our network runs like clockwork—manage switches, DNS/DHCP configurations, and Cisco equipment to maintain flawless network operations.
  • Customer Service: Deliver exceptional customer service with a proactive approach to resolving IT issues.
  • Documentation and Knowledge Sharing: Document and share your knowledge to empower the entire team and maintain a robust IT knowledge base.
  • IT Security: Implement and uphold IT security best practices, safeguarding our data and systems against threats.
Requirements
  • A seasoned IT professional with 5+ years of experience in IT support or a related field, specializing in advanced technical support and systems management.
  • Mastery in managing Exchange, Windows, Azure, Office 365, and diverse server environments (Windows Server, Linux).
  • Deep expertise in Active Directory management and administration.
  • Advanced PowerShell scripting skills to drive automation and efficiency.
  • Proven experience with VMware or equivalent virtualization technologies.
  • A proactive, problem-solving mindset with a passion for technology and continuous learning.
About Us

At TextNow, we are committed to providing a service for everyone, regardless of their background or financial situation. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.

We offer a range of benefits, including strong work-life balance, flexible work arrangements, employee stock options, unlimited vacation, competitive pay and benefits, parental leave, and benefits for both physical and mental well-being. We also prioritize diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for everyone.