Compassionate Client Care and Veterinary Assistant
3 weeks ago
VCA Canada is seeking a dedicated and caring Client Care Representative/Veterinary Assistant to join our team. This full-time opportunity offers a diverse range of responsibilities that contribute directly to the smooth and efficient operation of our animal hospital.
Your primary focus will be on ensuring that our clients and their pets feel welcomed, expertly cared for, and valued throughout their experience with us.
Key Responsibilities- Provide comprehensive support to veterinary staff by assisting with various tasks and treatments.
- Cultivate a warm and welcoming environment for both our patients and their owners, fostering a positive and low-stress atmosphere.
- Maintain a clean and organized workspace, including the reception area, pet holding areas, and common spaces.
- Demonstrate compassion and nurturing care towards animals and clients alike.
- Remain calm and adaptable in challenging situations, effectively managing changing priorities.
- Work independently and efficiently to complete assigned tasks proactively.
- Effectively manage a multiline phone system, scheduling appointments and tracking client information.
- Initiate outbound calls to pet owners for follow-up care and future appointment bookings.
- Respond promptly and professionally to email correspondence from clients, referring veterinarians, and internal staff.
- Process patient admissions and discharges with accuracy and efficiency.
- Generate invoices and process payments, ensuring clear communication with pet owners regarding costs.
- Utilize strong customer service skills to create a welcoming and supportive environment for all clients.
- Maintain meticulous organizational skills and attention to detail in all tasks.
Previous experience in customer service, front desk operations, or veterinary medicine is required. A Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset.
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