Bilingual Contracting Specialist

4 weeks ago

Old Toronto, Ontario, Canada Foresters Financial Full time
Job Title: Bilingual Contracting Administrator

We are seeking a highly skilled and detail-oriented Bilingual Contracting Administrator to join our team at Foresters Financial. As a key member of our Insurance Operations team, you will be responsible for ensuring that producers and up-line management in all distribution channels are contracted and licensed promptly, as per established guidelines and service levels.

Key Responsibilities:
  1. Administer contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed, and appointed, where applicable, with state and/or provincial insurance departments.
  2. Provide customer service support through our dedicated 1-800 line, responding to inquiries and resolving contracting and licensing issues in a timely and efficient manner.
  3. Process new producer and up-line management contracting packages, reviewing them for completeness and following up on outstanding contractual requirements.
  4. Administer, review, and adjudicate background checks within established approval guidelines, communicating with producers as necessary to obtain clarification regarding financial or criminal aspects on the background check report.
  5. Process state appointments for producers and up-line management, permitting them to sell for Foresters.
  6. Add and maintain accurate producer and up-line personal, contracting, and licensing information on all applicable systems.
  7. Process producer and up-line terminations on the systems, ensuring that the appropriate state/province is properly notified.
  8. Respond to and ensure efficient and accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards.
  9. Track and notify producers and up-line regarding expiring licenses and update appropriate systems as necessary with new information.
  10. Track and notify producers and up-line regarding expiring errors and omissions coverage and update systems as necessary with new information.
Requirements:
  1. Post-secondary diploma in a related field or equivalent experience.
  2. Excellent written and verbal communication skills.
  3. French written and verbal skills would be considered an asset.
  4. Strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
  5. Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
  6. Decisive with good judgment/decision-making skills to act effectively in resolving contracting and licensing issues.
  7. Knowledge of producer and up-line contracting for both Canada and the US is an asset.
  8. Well-developed problem-solving and analytical skills.
  9. Accurate keyboarding skills with good working knowledge of Word and Excel.
  10. Knowledge of PMACS and PMACS web portal would be an asset.
  11. Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).

At Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity, and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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