Resident Experience Coordinator

4 weeks ago

Thunder Bay, Ontario, Canada Waters Edge Community Full time
Resident & Family Experience Coordinator II

We are seeking a highly skilled and compassionate Resident & Family Experience Coordinator II to join our team at Waters Edge Community. As a critical role within our communities, this position impacts the lives of residents and ignites the warmth of human connection.

Key Responsibilities:
  • Lead the resident move-in, transfer, and move-out process in accordance with our organization's move-in experience standards, including facilitation of the application process, assistance with accessing financial supports, tours, and introducing residents/families/substitute decision makers to our community and its operations.
  • Provide social services worker counseling services as required within the scope of qualifications.
  • Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families, engaging external resources as needed to ensure resident social needs are met.
  • Support residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions.
  • Responsible for responding to, corresponding with, and tracking feedback received in the resident home area/neighborhood to ensure it is addressed in a timely manner and receives satisfactory outcomes.
  • Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee.
  • Collaborate with departmental leaders to provide coaching and direction to resident home area/neighborhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience.
Requirements:
  • Social Services Worker; must be Registered per provincial legislation.
  • Minimum of three years' experience in healthcare, social services, or related sector.
  • Knowledge of the Long Term Care Act & Regulations preferred.
  • Customer service-related experience an asset.
  • Hospitality and/or sales-related experience an asset.
  • Strong oral and written communication skills required.
  • Ability to organize, plan, and delegate responsibilities.

At Waters Edge Community, we are committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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