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Division Merchandising Manager

2 months ago


Milton, Ontario, Canada Gordon Food Service Full time

Job Summary

The Division Merchandising Manager will be responsible for executing product merchandising activities within the assigned division to support goals for all categories of products. This role will collaborate and communicate with key stakeholders on the NA category teams, marketing teams, sales teams, and with vendors to execute strategies to achieve sales, margin, and brand goals.

Key Responsibilities

  • Communicate effectively with category, merchandising, and marketing counterparts on issues pertinent to business success, including the Division key performance indicators and category management impact on performance indicators.
  • Build an effective feedback loop with category teams and division marketing and sales teams related to unique market needs.
  • Build and leverage effective and collaborative relationships within sales and marketing teams by communicating regularly, including using key channels, and by conducting ride-along with front-line sales and marketing employees.
  • Provide actionable product & vendor related communication that is timely and relevant - New Items, Discontinuations, Item Changes, Supply issues/shortages.
  • Provide strategic vendor & industry insights.
  • Ensure divisional needs are represented as an input into NA Category Management strategy development.
  • Provide relevant product information to divisional CDS and Marketing team via phone, email, the Source, and other communication channels as needed.
  • Interface and collaborate with internal and external customers, brokers, and vendors to facilitate accurate information sharing as related to all categories.
  • Develop and communicate relevant product and vendor information to the divisional sales and marketing teams, in support of all category strategies and initiatives.
  • Provide regular communication to divisional sales and marketing teams regarding product issues, and price changes.
  • Provide problem analysis and resolution to customer and CDS on product related concerns.
  • Execute NA category management strategies at a divisional level.
  • Implement category go-to market strategies tailored to division execution plan.
  • Provide Category teams with analysis of division-specific product/vendor needs for Competitive Market Reviews (CMR's).
  • Implement division slot management within their designated slot allocation.
  • Support division sales leadership, Regional Merchandising Manager, and Regional Vendor Owner in all aspects of division category management strategies, key initiatives, and product life-cycle management process from initial vendor and item sourcing, market introduction, and discontinuation/deletion of divisional items.
  • Provide insights, analytics, and recommendations in the development of strategies. Provide insight to achieve volume and margin targets for all categories, in support of segmented customer and brand marketing plans.
  • Vendor/Broker Management
    • Serve as the primary communication point for the local broker and supplier community.
    • Drive planning and execution of key strategies and initiatives with internal teams and with the local supplier and broker community in support of Divisional goals and objectives.
    • Manage vendor and broker local contacts and activity within the company's CRM tool.
    • Analyze business performance of our regional vendor direct sales force and/or broker partnerships.
    • Conduct Vendor / Broker business reviews to align mutual strategies and benchmark performance against partnership growth goals.
    • Actively seek feedback of internal teams relative to the satisfaction of broker engagement with internal / external customers.
    • Provide feedback on cost for price/national cost within the division to the NA Category and NA Revenue Management teams.
    • Communicate supply chain disruption and resolution to division sales and marketing.
    • Collaborate with Category teams on category management activities to ensure the division is within slot allocations.
    • Support removal of aging inventory and liquidation.
    • Develop and maintain a high level of industry and product expertise to be the primary source of knowledge for all product categories.
    • Maintain knowledge of current trends and developments in the field by reading appropriate books, journals, and other literature and attending related conferences, seminars, training, supplier visits, etc. Maintain peer relationships in the field to share issues and ideas.
    • Leverage internal and external category data and customer insights to inform decision-making.
    • Perform other duties as assigned.
    • Must have basic knowledge of local market and assigned product categories and marketing segments.
    • Ability to understand, follow, and create processes in order to complete projects.
    • Must have good time management, administration, and organizational skills and attention to detail.
    • Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Proficiency in analyzing information; able to use analytics and associated tools (e.g., Excel, Google) in creative ways to tell the product story, garner buy-in, provide insights, and to support decision-making.
    • Must have good financial acumen and ability to learn and understand Margin, Pricing, Freight, and other related financial metrics.
    • Ability to inject creativity, fresh thinking, and new perspectives and to generate new and imaginative ideas, while using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
    • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Positive attitude, problem-solver mentality, willingness to experiment, and be creative.
    • Must have the ability to multi-task and be able to work 'exceptional' hours, including evenings and weekends, and be able to take on new responsibilities with a strong desire to succeed.
    • Proficient communication skills - both written and verbal - to communicate effectively with a broad-based team, including diverse internal stakeholders and vendors.