Airport Customer Service Agent

2 months ago


Sudbury, Ontario, Canada Executive Aviation Full time
About the Role

Executive Aviation is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at the Sudbury Airport. As a key member of our team, you will be responsible for providing exceptional service to our passengers, ensuring a seamless and enjoyable travel experience.

Key Responsibilities
  • Greet and assist passengers, providing information and support as needed.
  • Ensure compliance with airline-specific check-in policies and procedures.
  • Manage passenger boarding, including pre-flight preparations and security clearances.
  • Provide excellent customer service, responding to passenger inquiries and resolving issues in a professional and courteous manner.
  • Work collaboratively with airline crew and other airport staff to ensure a smooth and efficient operation.
  • Enforce airline and airport policies and procedures, maintaining a high level of customer satisfaction.
Requirements
  • At least 2 years of experience in a customer service role.
  • Completion or working towards completion of a Travel and Tourism Diploma, Marketing, or Business Diploma.
  • Previous airport experience is considered an asset.
  • Flexible availability to work shift work, including early mornings, days, late evenings, weekends, and/or holidays.
  • Strong communication and interpersonal skills.
  • Ability to meet all conditions of employment, including a Restricted Area pass issued by Transport Canada, a criminal background check, and a valid driver's license.
What We Offer

Executive Aviation is proud to offer a competitive compensation package, including a starting wage of $17.50/hour, comprehensive health benefits, and fantastic flight benefits with the airlines we support. We are committed to providing a supportive and inclusive work environment, where our employees can grow and reach their full potential.



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