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Fido Sales Representative

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Edmonton, Alberta, Canada Wireless DNA Full time
{"h1": "Customer Service Representative", "p": "At Wireless DNA, we are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees. As a Customer Service Representative, you will be the first point of contact with our customers, building strong relationships and maintaining customer loyalty by constantly answering questions, pitching services and providing advice on the most suitable devices and plans.

Key Responsibilities:

* Demonstrate and deliver superior and consistent customer services, while taking ownership of problems by de-escalating any issues and providing alternative advice
* Be pro-active to learning about the launch of new company products and services by keeping yourself up to date with all promotions in a timely manner
* Utilize digital tools and systems to interact with our customers
* Meet and exceed key performance metrics by regularly reviewing monthly sales targets and the percent to objective
* Collaborate well with team members to provide alternative solutions to problems while effectively communicating any updates or changes to processes and procedures
* Be able to work a varied and flexible schedule (Monday – Sunday)

Requirements:

* Always maintains a positive attitude when dealing with customers
* Has demonstrated past customer service experience
* Enjoys building rapport with customers
* Ensures that customers understand our products and services
* Is comfortable taking ownership, showing initiative, and taking lead
* Ability to multi-task in a fast-paced environment
* Can handle challenging feedback and stay self-motivated to achieve results
* Takes pride in their work environment and acts as a brand ambassador

We offer a competitive base compensation plus lucrative Commission, Comprehensive health and dental plan, Great Employee Referral Program, Opportunities to grow and develop your career, Great culture, with a diverse and inclusive Workplace, Employee discounts across Rogers & Fido services, Parking available on site, Monthly birthday recognition, acknowledgement, and celebrations, Opportunity to give back to the community through volunteering / participating in company events

If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.", "h2": "Why Work at Wireless DNA?", "ul": [{"li": "Competitive base compensation plus lucrative Commission"}, {"li": "Comprehensive health and dental plan"}, {"li": "Great Employee Referral Program"}, {"li": "Opportunities to grow and develop your career"}, {"li": "Great culture, with a diverse and inclusive Workplace"}, {"li": "Employee discounts across Rogers & Fido services"}, {"li": "Parking available on site"}, {"li": "Monthly birthday recognition, acknowledgement, and celebrations"}, {"li": "Opportunity to give back to the community through volunteering / participating in company events"}], "h3": "Job Type and Schedule", "p": "Job Type: Full-time
Shift: 8 hour shift
Work days: Monday to Friday
Weekends as needed
Ability to commute/relocate: Edmonton International Airport, AB T9E 0V3: reliably commute or plan to relocate before starting work (required)
Work Location: In person"}