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Office Technology Services Associate

2 months ago

Morrisville, Canada Lenovo Full time

Lenovo is a global technology leader, ranked #217 in the Fortune Global 500, employing 77,000 people worldwide, and serving millions of customers daily in 180 markets. Focused on delivering smarter technology for all, Lenovo has expanded into growth areas that fuel the advancement of 'New IT' technologies, including server, storage, mobile, software, solutions, and services.

This transformation, combined with Lenovo's world-changing innovation, is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.

Job Summary

Lenovo is seeking a Field Warranty Service Consultant to join its Solutions and Services Group (SSG).

The successful candidate will be responsible for driving service performance, warranty costs, and customer satisfaction for new/existing partners and customers enrolled in warranty programs within North America.

This role will involve managing all aspects of the service relationship with partners and customers, monitoring and working with multiple locations to ensure service performance goals are met or exceeded.

Key Responsibilities
  • Engage with service delivery teams to resolve issues encountered by partners or customers.
  • Achieve field service targets, including first-time fix, parts per machine, claims volume, and revenue.
  • Promote parts sales and services offerings through the partner network.
  • Develop and align the partner network according to Lenovo's service model strategy.
Requirements
  • Working knowledge of field service metrics, technical support, warranty costs, and service offerings.
  • Strong relationship skills to drive performance results.
  • Proficiency with MS Office and Excel.