Bilingual Customer Service Representative

4 weeks ago

Oakville, Ontario, Canada Randstad Canada Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Resolve critical business issues and solve situations related to orders, shipments, or other customer-related matters.
  • Handle order placement, order status, and customer complaint issues.
  • Deliver work that is well-executed, accurate, and attentive to detail.
  • Use SAP and other Customer Service applications to access customer information, policies, and procedures.
  • Interact with peers, supervisors, and managers to assist with orders and information.
  • Provide outstanding customer service and ensure quick response times of under 24 hours.
Requirements:
  • Fluent in French (reading, writing, and speaking)
  • 2+ years of experience in a call center or customer service office environment
  • Strong attention to detail and problem-solving skills
  • Excellent communication skills (written and verbal)
  • Ability to multitask effectively
  • Experience with SAP systems and Excel is an asset
About Us:

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you are a highly motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply.

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