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Senior Fraud Detection Specialist

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and experienced Senior Fraud Detection Analyst to join our team at Scotiabank. As a key member of our Fraud Detection team, you will play a critical role in preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts.

Key Responsibilities
  • Analyze alerts generated by fraud monitoring systems and/or batch reports to identify potential fraudulent activity.
  • Work closely with the Fraud Detection Team to share information and trends, ensuring large-scale fraud trends are identified and actioned quickly.
  • Engage with branches and other Financial Institutions to determine the legitimacy of suspicious activity.
  • Make sound decisions to block accounts, reduce card limits, or contact cardholders and branches to discuss activity.
  • Monitor Service Level Agreements and Alert queues for timely actioning of alerts as per the queue priority matrix.
  • Identify patterns and trends, and engage with business line partners to escalate if necessary.
Requirements
  • Strong communication skills in both English and French.
  • Flexibility to work non-standard hours, including evenings and weekends.
  • Ability to work in a fast-paced, changing environment.
  • Strong analytical and problem-solving skills.
  • Ability to navigate multiple Windows-based application systems.
  • Good attention to detail and ability to recognize risk.
Working Conditions
  • This role requires working in a standard office-based environment with frequent interruptions.
  • Non-standard hours, including evenings and weekends, are common.
  • The position requires the use of a headset and working in a noisy environment.
  • Occasional overtime may be required due to peak season, increased volume, or absences.