Senior Fraud Detection Specialist

3 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Senior Fraud Detection Analyst to join our team at Scotiabank. As a key member of our fraud detection team, you will play a critical role in preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts.

Key Responsibilities
  • Analyze alerts generated by fraud monitoring systems and/or batch reports to identify potential fraudulent activity.
  • Work closely with the Fraud Detection Team to share information and trends, ensuring large-scale fraud trends are identified and actioned quickly.
  • Engage with branches and other financial institutions to determine the legitimacy of suspicious activity.
  • Make decisions to block accounts, reduce card limits, place holds on accounts, or contact cardholders and branches to discuss activity.
  • Monitor Service Level Agreements and Alert queues for timely actioning of alerts as per the queue priority matrix.
  • Identify patterns and trends, and engage with business line partners to escalate if necessary.
Requirements
  • Strong communication skills in both English and French (an asset).
  • Flexibility required with business hours.
  • Ability to work in a fast-paced, changing environment.
  • Ability to navigate between multiple Windows-based application systems.
  • Critical thinking and sound decisions are required to maintain an acceptable balance between fraud control and customer service.
  • Maintain exceptional knowledge and understanding of all procedures, products, and services related to the role.
  • Strong attention to detail with the ability to recognize risk and take appropriate steps to minimize the impact on both the customer and the Bank.
What We Offer
  • A rewarding career path with diverse opportunities for professional development.
  • A culture that promotes teamwork and cross-functional collaboration to achieve business goals.
  • A competitive compensation and benefits package.
  • Opportunity to work with a very enthusiastic, technical yet fun team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
  • Hybrid working environment allowing for work/life balance.

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