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Customer Success Associate
2 months ago
As a key member of our small but growing team, you will play a crucial role in delivering exceptional support to our clients and ensuring their success with our products.
Key Responsibilities:
- Provide direct support to stores, resolving issues efficiently and effectively.
- Act as a liaison between customers and internal teams, balancing customer needs with company policies and procedures.
- Collaborate on strategies to enhance customer satisfaction and engagement, driving business growth and expansion.
- Conduct occasional on-site visits to address specific customer needs and provide personalized support.
- Maintain accurate records of customer interactions and support cases, ensuring seamless communication and issue resolution.
- Communicate regularly with both customers and internal teams, maintaining positive relationships and fostering a culture of excellence.
- Perform general office tasks to support the team's daily operations, ensuring a smooth and efficient workflow.
Qualifications:
- Experience in customer success, support, or a related field, with a strong focus on customer-centric approaches.
- Front-of-house experience in the restaurant or hospitality industry is a strong asset, offering deeper understanding of customer operational needs and pain points.
- Strong problem-solving skills with a customer-focused approach, able to analyze complex issues and develop effective solutions.
- Proficiency with office software or the ability to master new tools quickly, ensuring seamless integration and collaboration.
- Exceptional attention to detail, even under pressure or in fast-paced situations, with a strong commitment to quality and excellence.
- Ability to diplomatically communicate with customers while maintaining company standards and policies.
- Strong team player who enjoys collaborating across teams, with a passion for driving business growth and expansion.
- Excellent communication skills, with the ability to handle complex interactions with tact and professionalism.
- Willingness to work primarily from the office with occasional travel, with a strong focus on customer satisfaction and success.
Why Work with Us:
At XPO Technologies Inc., we offer a unique opportunity to be part of a small, energetic, and innovative team.
We provide a comprehensive benefits plan and the chance to contribute to our exciting growth trajectory, with a focus on customer satisfaction and success.
Enjoy a downtown Vancouver office-based role with occasional travel, where you'll play a key role in our success and growth.
We are committed to fostering a culture of excellence, with a strong focus on customer-centric approaches and business growth.
Join us in our mission to deliver exceptional support and ensure customer success with our products.
Apply today and take the first step towards a rewarding career with XPO Technologies Inc.
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