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Service Operations Manager

2 months ago


Kindersley, Canada Pattison Agriculture Full time

About the Role

Pattison Agriculture is seeking a highly skilled Service Shift Manager to join our team in Preeceville, SK. As a key member of our Service Department, you will be responsible for managing and coordinating the workload of our service employees, ensuring high-quality work, effective communication, and exceptional customer satisfaction.

Key Responsibilities

  • Assign and schedule internal, customer, and warranty jobs for service employees based on their skills and knowledge, providing feedback and guidance.
  • Collaborate with the Service Business Manager to develop and implement new hire orientation programs, provide mentorship to new technicians, and identify opportunities for continuous process improvements.
  • Optimize shop efficiency and flow to minimize lost billable hours, ensuring seamless communication and follow-up on repair status and issues.
  • Direct and assist in diagnosing and troubleshooting machine problems with technicians and apprentices, providing expert knowledge of mechanical, electrical, and hydraulic systems.
  • Perform final checks and approvals on equipment before starting work orders, ensuring accuracy and quality.
  • Provide exceptional customer service, maintaining customer relationships and responding to inquiries and needs.
  • Assist the Service Advisor in providing quotes on repairs for internal and external customers, maintaining accurate records of work orders.
  • Build and maintain constructive relationships with coworkers, fostering strong team dynamics and communication.
  • Assist in conducting safety meetings, promoting safe working habits and a culture of safety.

Requirements

  • Ability to operate vehicles and equipment used for diagnostic purposes.
  • Ability to lift at least 40 lbs repeatedly, 40-75 lbs occasionally.
  • Ability to work flexible hours, varying shifts, weekends, and holidays.
  • Valid driver's license required.
  • 5+ years of experience performing complex service repairs and maintenance.
  • Ag Equipment Tech (JDTECH) Journeyperson Certification or equivalent.
  • Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag and turf equipment.
  • Ability to use current business systems and working knowledge of computer functions.

Why Choose Pattison Agriculture?

We offer competitive wages, excellent benefits, in-house training, and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we provide endless opportunities for career growth and development.