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Guest Services Supervisor
3 months ago
As a Hotel Operations Supervisor at Baymont by Wyndham, you will play a crucial role in ensuring a seamless experience for our guests. Your leadership will be essential in maintaining high standards of service and operational efficiency.
Qualifications- Education: Secondary (high) school graduation certificate
- Experience: 1 to 2 years in a supervisory role within the hospitality industry
This position is set in a dynamic hotel atmosphere, where you will be responsible for overseeing the front desk operations and ensuring guest satisfaction.
Key Responsibilities- Assist guests with special requirements and ensure their needs are met
- Coordinate, assign, and review the work of front desk staff
- Recruit, train, and mentor new employees on job responsibilities and company protocols
- Oversee the functionality of computer systems and equipment, arranging for repairs as necessary to maintain service quality
You will be responsible for supervising a team of 1 to 4 individuals, ensuring effective collaboration and performance.
Work Conditions- Fast-paced environment requiring the ability to stand for extended periods
- Ability to work under pressure while maintaining a positive attitude
- Strong client focus and dependability
- Excellent interpersonal and communication skills
- Highly organized and a team player
- Job Type: Permanent
- Language: English
- Hours: 40 hours per week