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Guest Services Supervisor

3 months ago


Hinton, Canada Baymont by Wyndham Full time
Position Overview

As a Hotel Operations Supervisor at Baymont by Wyndham, you will play a crucial role in ensuring a seamless experience for our guests. Your leadership will be essential in maintaining high standards of service and operational efficiency.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a supervisory role within the hospitality industry
Work Environment

This position is set in a dynamic hotel atmosphere, where you will be responsible for overseeing the front desk operations and ensuring guest satisfaction.

Key Responsibilities
  • Assist guests with special requirements and ensure their needs are met
  • Coordinate, assign, and review the work of front desk staff
  • Recruit, train, and mentor new employees on job responsibilities and company protocols
  • Oversee the functionality of computer systems and equipment, arranging for repairs as necessary to maintain service quality
Supervisory Responsibilities

You will be responsible for supervising a team of 1 to 4 individuals, ensuring effective collaboration and performance.

Work Conditions
  • Fast-paced environment requiring the ability to stand for extended periods
  • Ability to work under pressure while maintaining a positive attitude
Personal Attributes
  • Strong client focus and dependability
  • Excellent interpersonal and communication skills
  • Highly organized and a team player
Employment Details
  • Job Type: Permanent
  • Language: English
  • Hours: 40 hours per week