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Client Service Associate

2 months ago

Brampton, Ontario, Canada TD Bank Full time
Job Title: PIA Client Service Associate

Job Summary:

We are seeking a highly organized and detail-oriented PIA Client Service Associate to provide dedicated administrative support to our Investment Advisors and teams. As a key member of our Private Wealth Management team, you will play a critical role in delivering exceptional client experiences and supporting the growth of our business.

Key Responsibilities:

  • Prepare documentation and updates for client meetings, ensuring accuracy and attention to detail.
  • Create reports for analysis of client accounts, identifying opportunities for growth and improvement.
  • Communicate with clients and branch staff to provide exceptional customer service and support.
  • Accept and create leads, ensuring correct referral coding and administration.
  • Submit marketing pieces for approval, compile client information packages, and maintain marketing materials.
  • Familiarize and adhere to compliance requirements, including new and existing account documentation and marketing materials.
  • Provide a high level of client service, responding to phone, mail, and electronic inquiries based on knowledge of full-service brokerage.
  • Deliver the 'gold standard' client experience at every interaction, prioritizing and handling own work with discretion.
  • Adhere to all policies and procedures, maintaining a culture and operation of risk management.
  • Use insights to continually improve individual and team performance for clients.
  • Participate fully as a team member, improving knowledge and keeping others informed and up to date about status and progress, issues, or other related activities.

Requirements:

  • Undergraduate degree or community college diploma preferred.
  • Completion of the Canadian Securities Course (CSC) and Conduct and Practices Handbook.
  • Licensed with the Canadian Investment Regulatory Organization (CIRO) as an Investment Representative or Registered Representative.
  • Strong communication skills, with ability to build relationships and work collaboratively, confidentially, and independently.

About TD Bank:

TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Why Join TD Bank?

We offer a Total Rewards package that reflects our commitment to our colleagues' financial, physical, and mental well-being. Our benefits include a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Accommodation:

We are committed to providing accommodations to support our colleagues' accessibility needs. If you require accommodations during the interview process, please let us know in advance so we can make arrangements to support you.